MayrakiReviews of hairmayraki.com

Response from MayrakiOct 19, 2023

Hello John! Thank you for reaching out to us and for providing your Order Number. We apologize for the inconvenience. You may track your order using this Tracking Number: 7321315194148018. Your package was already been shipped. Shipping to Canada usually takes about 20 to 25 business days for the completion of the order since we don't have a local warehouse in Canada. Thank you for your patience. If you have any questions in the meantime, please don't hesitate to message us. Sincerely, JM Mayraki

Response from MayrakiOct 19, 2023

Hello! Thank you for reaching out to us. We are sorry to hear that our product did not meet your expectations. This definitely is not the quality result we strive for. However, there are cases that are out of our control which in this situation is the allergic reaction. Our products are made 100% from natural ingredients, but we still strongly suggest our customers test a small amount of treatment behind their ears, to prompt pollen-allergic skin. When this happens we advise the discontinue use of the product. We are really sorry that you have had to deal with this and we would definitely want to make this situation correct for you. Can you send us a photo of the affected area as a reference for the refund? The photo will also serve as a reference about what can be done to improve the product with regards to pollen-allergic skin and strive to improve this issue as soon as possible. I am really sorry that you have had to deal with it. We hope to hear back from you so we can set you up accordingly. Regards, JM Mayraki

Response from MayrakiOct 19, 2023

Hello! Thank you for reaching out to us. We are sorry to hear that our product did not meet your expectations. This definitely is not the quality result we strive for. However, there are cases that are out of our control which in this situation is the allergic reaction. Our products are made 100% from natural ingredients, but we still strongly suggest our customers test a small amount of treatment behind their ears, to prompt pollen-allergic skin. When this happens we advise the discontinue use of the product. We are really sorry that you have had to deal with this and we would definitely want to make this situation correct for you. Can you send us a photo of the affected area as a reference for the refund? The photo will also serve as a reference about what can be done to improve the product with regards to pollen-allergic skin and strive to improve this issue as soon as possible. I am really sorry that you have had to deal with it. We hope to hear back from you so we can set you up accordingly. Regards, JM Mayraki

Response from MayrakiOct 12, 2023

Hello! Thank you for reaching out to us. We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration and how the product was applied, For this reason, we do not offer a product guarantee as results are subjective. We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit. We truly are sorry that we will not be able to process a FULL REFUND but we will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND. May we request a photo of the unused and unopened product? May we kindly ask for a picture of the affected area? Also your Order Number? So we can verify it as well on our system. Please let us know if you would like us to do that and we will set you up accordingly. Regards, John Cortez Mayraki

Response from MayrakiOct 4, 2023

Hello! Thank you for reaching out to us. We apologize for the inconvenience. Hot roots is a term used by hair stylists to explain the condition brought about by applying an artificial pigment to the hair, whereby the roots (the sections of the hair follicles closest to the scalp) are noticeably warmer in color (more red/orange) than the ends of the hair. This can happen for a few reasons, but the two most likely causes are explained below. 1. Hot roots occur because the heat from your scalp causes the color at the roots to develop faster than the color on the mid-lengths or ends, so the color at the roots has a lighter color than the rest of the hair. 2. Hot roots can also occur if we select a lighter color on our previously colored hair. How do we prevent Hot Roots? Tip #1: Keep your Color the same Your roots' color and color through the ends need to match for a smooth color, so avoid touching them up with a Lighter, Warmer shade — it’s an instant guarantee for Hot Roots. Use the same color on your regrowth roots that you used through your ends for one consistent Hair Color. Tip #2: Flip your Application Routine When we do hair coloring by using Mayraki Permanent hair dye, apply the from the ends to the lengths of your Hair first, avoiding your roots about 2-3cm, to allow the cooler parts of your Hair more time to process. Then go back and apply to your roots in the last, where the heat from your scalp will help with processing. Tip #3: Apply evenly on the hair roots, and leather thoroughly to avoid overloaded products on the roots. Tip #4: Do not leave the products on for more than 40 minutes on our hair. Hope this helps. Regards, John Cortez Mayraki