Joseph F.
Anti-Grey Hair Color Restoration
ORDER #10134514, placed March 23 2024, received April 13 2024. Product package SKU: SIMG050400010423BOTT I ordered 2 bottles of the Anti-Grey Hair Color Restoration, which came in a new glass bottle versus the plastic bottle shown on the website, and the color of the liquid in each of the new glass bottles is a see-through light tan color and not black like their website shows us. When comparing the color within the new glass bottles to the free product sample they sent of the Anti-Grey Hair Color Restoration it is clear the product is way off. The free sample product has a dark black color exactly like the website shows and the two bottles they sent me the product inside is a see-through light tan color like it's missing ingredients. Something is definitely wrong with the two products I received, as the liquid inside looks nothing like their website shows. The free sample product that came looks like thick black motor oil, which I expected to be in the two bottles I paid for and it's more like petroleum jelly with some faint yellow and light brown mixed in. Wish I could upload pictures. Quality control should be better because I'm sure I'm not the only one that received a bad batch of products. I sent the company a message on replacement, so I'm hoping they respond.
Response from MayrakiSep 27, 2024
Hello Joseph! Thank you for reaching out to us. We truly are sorry to hear you are unsatisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. Regarding your concern about the color difference, it is related to the duration of air contact, the dark color is due to oxidation reaction. In other words, after the anti-gray is produced, the gel is light brown at first, but as time goes on, the color of the gel gets darker and darker. You can apply a proper amount of gel on the clean paper, and observe whether the color of the gel is consistent after the oxidation reaction 2-3 hours later. I hope this helps. Sincerely, JM Mayraki



