The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hairmayraki.com
Website
hairmayraki.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I try to cancel my order. I can see you did not sent it yet. I email you, called, did not get a replay. Please do not sent out my order, I want to cancel and get refund.
Order Nr 10142430
Response from MayrakiJun 17, 2024
Hello Valérie! Thank you for reaching out to us.
I’m sorry about your poor experience concerning order cancellation.
Your order 10142430 has been cancelled as requested. Let me check the status of your refund and get back to you as soon as possible.
Thank you.
Sincerely,
JM
Mayraki
AC
acel
i wouldnt recommend purchasing from…
i wouldnt recommend purchasing from this company. their customer service sucks and any attempt for a refund is useless. I accidentally ordered 2 items from this company and it took a month before it was delivered and the sad thing is i was out of the country and so the item was sent back and now they wont resend it back, i ask for a refund but their customer service is not helpful. for customers planning on a purchase please read the reviews first before attempting to order. this bad reviews are legit.
CD
Chris daniel E.
I have not received the product 2…
I have not received the product 2 months after I ordered. have also not received the money back or a response from customer service
Response from MayrakiMay 31, 2024
Hello!
Thank you for bringing this to our attention and we apologize for the inconvenience you've experienced. It's certainly not the level of service we aim to provide. Could you please provide me with your order details so I can investigate this matter further for you? Ensuring the satisfaction of our customers is of utmost importance to us.
We hope to hear back from you.
Sincerely,
JM
Mayraki
DA
Dan
I have used a bottle and it's turned my…
I have used a bottle and it's turned my hair colour redish-purple (it's dark brown normally). I have stained everything my hair has touched and that stain never washes off. Better to go for a packed dye kit.
Response from MayrakiSep 27, 2024
Hello Dan! Thank you for reaching out to us.
We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied.
The Anti-grey Treatment will not stain after it dries out. You may also use a towel to wrap up your hair before going to bed since the natural anti-grey hair treatment has its original color from herbal extract instead of transparent form so you may notice a dark color when applied to your hair. Please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results.
We process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
We will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND.
Please let us know if you would like us to do that and we will set you up accordingly.
Sincerely,
JM
Mayraki
KA
Kim Anne M.
Agree with the reviews
Reading through some of the other feedback, I need to agree. This is not a product worth investing. I have been using it for nearly 3 months and I have not seen any changes at all except mismatched hair color.
L
L
Don't trust all the 5* ratings on Mayraki website
I agree with other reviewers on trustpilot.
I persistently tried Mayraki Anti Grey Restoring Treatment until I nearly finished 2 bottles. I also came to the conclusion that it's just a gradual hair dye (dye applied daily to your hair !). Slowly it stains the hair a greenish-brownish color (not the original hair color, mine is black) so looking overall gives the impression of less white, but the new roots are always very white ie no melanin pigments are taken up into the roots ! And because of the daily application / massage in (very fiddly and time consuming) my hair is dry, brittle, shedding! On top of that my scalp itches like hell ! And more, it stains everything, bathroom surface, vanity, comb, etc... also my pillow (which has a protector, then a pillowcase, then another black pillowcase to prevent staining, and Mayraki colour managed to go thru all the 3 layers !).
Mayraki asked me to review the product, which I did with a 1* rating, and of course it was never posted !
PG
Pushpa G.
Hi placed an order on 30/3/2024 and…
Hi placed an order on 30/3/2024 and it’s 24/04/2024 today. I haven’t received my package yet and I have emailed them so many times and they are not sure to let me know when I will be receiving my package. Terrible customer service and I don’t trust this website. It’s not cheap product and for the price of product and shipping charges you are getting a crap respond.
Response from MayrakiMay 3, 2024
Dear Pushpa,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience you've experienced and appreciate your patience.
Upon reviewing your order, we can confirm that it has been successfully delivered. Your order has been shipped with Tracking number WG403902915GB. If you can't seem to locate the parcel, kindly reach out to Royal Mail and verify the status of this order. If this package is indeed lost, please report to your local Post and obtain a case number so we can reship your order right away.
We understand your frustration with the delay in receiving your package and the lack of clear communication from our end. We sincerely apologize for falling short of your expectations in terms of customer service.
We are committed to ensuring a positive experience for all our customers, and we take your feedback seriously. Rest assured, we will investigate this matter internally to prevent similar issues from occurring in the future.
If you have any further concerns or require assistance with your order, please don't hesitate to contact us. Your satisfaction is our top priority, and we are here to help resolve any issues you may have.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Sophia
Customer Service Team
DB
David B.
They stole my money and never shipped…
They stole my money and never shipped the product. I have sent them many emails and they refuse to reply. I have called there number and no one picks up and they want you to send them an email which they never reply. I hope my credit card company can reverse the charge.
DO NOT PURCHASE ANYTHING FROM THIS SCAM OF A COMPANY!
They did eventually ship the product, only after I had to post reviews and threaten reversing the credit card charges. They didn't even apologize in an email. All they did was just send a tracking number. Very unprofessional. Lastly, I realize that they are based in China and all orders are shipped from there and not North America as described on the website. Very shady.
Response from MayrakiMay 3, 2024
Update:
Dear David,
Thank you for reaching out and sharing your concerns. I’m truly sorry to hear about the difficulties you’ve experienced with your order and the lack of communication you received from us. It’s certainly not the level of service we aim to provide.
Regarding the shipping, I’d like to clarify that all orders are processed and shipped from our distribution centers on the US west and east coasts, depending on the final destination. The logistical arrangement for Canada orders indeed takes longer and sometimes extends the delivery time in some unexpected circumstances, and I apologize if this wasn’t made clear at the time of your purchase.
I understand how important transparency is, and we will review our website to ensure that the information provided is accurate and reflects our shipping processes correctly. Your feedback is invaluable to us in improving our service.
We value your business and are committed to ensuring your satisfaction.
Sofia
Customer Service Team
Dear David,
Thank you for reaching out to us with this update.
We sincerely apologize for the inconvenience you've experienced regarding the delivery of your order. We have investigated the matter, and we can confirm that your order with tracking number 1023038398660085 has indeed been shipped out and successfully delivered on 29 April 2024.
We understand the frustration caused by the delay in receiving your package and the challenges you've faced in reaching us. We strive to provide excellent customer service, and we regret that we fell short of meeting your expectations in this instance.
If you have any further questions or concerns about your order, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to assist you in any way we can.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Sophia
Customer Service Team
