The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hairmayraki.com
Website
hairmayraki.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This is a scam. I ordered two separate times. Second order was placed their customer service after I never received the first order, even though it was confirmed by their tracking link. Second order was also confirmed delivered but was never received
Response from MayrakiSep 14, 2024
Hi Rita,
Thank you for reaching out and sharing your concerns with us.
I’m truly sorry to hear about the issues you’ve experienced. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you effectively, could you please provide the following details so we can investigate further:
1. Your Order Number
2. Details regarding your concern with our products
3. Any relevant communication with our customer service personnel
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
In the meantime, please keep in mind that we are committed to addressing this issue and will do everything we can to ensure it is resolved to your satisfaction.
Thank you for your patience and understanding. We look forward to your response.
Sincerely,
Sophia
Mayraki
MH
Marian H.
Mayraki Anti-grey
I’ve been using the Mayraki anti grey product for several weeks. I’ve commented on their advertising posts on instagram several times to voice my concerns and counter inaccuracies in their descriptions. Each time, my comment or enquiry has been ignored other than that they once asked for a before and after photograph of my hair which I now think is just a ploy - when I tried to upload photos I couldn’t. When I check back to view my messages they are removed from their post. Cause for concern.
This is the edit to my review after receiving response from Mayraki. I have commented several times on your instagram posts advertising the Mayraki anti grey product. My concerns are legitimate regarding the use of this product on highlighted hair and I have consulted a highly qualified hairdresser. The product strips the highlights. It stains everything your hair comes into contact with. What’s particularly concerning is that you are removing my comments on your instagram posts. I feel I should be informing people of my personal experience with the product but clearly Mayraki has another agenda in removing my legitimate comments. That is the reason why I’m now having to resort to using Trustpilot to draw attention to this and so that my advice to others won’t be deleted. You have asked for my order number - it is 10147543.
Response from MayrakiSep 11, 2024
Dear Marian,
Thank you for reaching out and sharing your concerns with us.
I’m truly sorry to hear about the issues you’ve experienced. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you effectively, could you please provide the following details so we can investigate further:
1. Your Order Number
2. Details regarding your concern with our products
3. A photo of your hair, if any
4. Any relevant communication with our customer service personnel
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
In the meantime, please keep in mind that we are committed to addressing this issue and will do everything we can to ensure it is resolved to your satisfaction.
Thank you for your patience and understanding. We look forward to your response.
Sincerely,
JM
Mayraki
AD
Aravind D.
Worst
These are paid reviews but they are not paying money to reviewers
Response from MayrakiAug 31, 2024
Dear Aravind,
Thank you for reaching out to us.
Trustpilot is committed to maintaining the highest standards of integrity in the review. They have a rigorous policy that strictly prohibits paid reviewers in their platform.
The Trustpilot actively ensures that all reviews reflect genuine customer experiences and are free from any form of compensation.
We appreciate your vigilance in this matter. If you have any specific concerns or additional information that could assist us in our ongoing efforts to uphold these standards, please feel free to share them with us.
We appreciate your continued support and for helping us ensure the quality of services that we offer.
Best regards,
JM
Mayraki Team
WB
Wilfred B.
The anti grey hair product is nothing…
The anti grey hair product is nothing but a scam. Used it for 2 months and nothing ever happened. Just going to back to my regular hair dye. Waste of money do not buy this product at all
Response from MayrakiAug 21, 2024
Hello Wilfred! Thank you for reaching out to us.
We truly are sorry to hear that you are unsatisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied. Please be advised that you need to use the anti-grey hair treatment daily morning and night for around 3-4 weeks to see the results.
We process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
We truly are sorry that we will not be able to process a FULL REFUND. We will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND. Please let us know if you would like us to do that and we will set you up accordingly.
We are not a scam company. We are a legit company. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
Sincerely,
JM
Mayraki
CU
customer
Mayraki Awful product and awful…
Mayraki Awful product and awful service.
Mayraki Anti Grey Restoring Treatment
Is a hair stain that also stains your bedding, clothes and hands.
The applicator broke after first use.
When the company was contacted they said that they could not refund even though the website states easy 30 day returns.
When pressed they agreed that if I paid postage and returned the product, they would refund. But then, they did not. I had to file a credit claim against them. Awful product and awful service.
When I followed up after the goods were returned, the company requested that I pay return shipping for the product to the USA when they have a mailing adress in Australia.
Once the goods were returned, no refund was issued as promised and I then had to lodge a Pay Pal dispute to recive my money back.
My order id was 10140931. I do not need any Mayraki support. I have my money back thanks to paypal. I just wanted to share what an awful product and service that I recived to help other customers make an informed choice.
Response from MayrakiJul 26, 2024
Dear Valued Customer,
Thank you for taking the time to share your experience with the Mayraki Anti Grey Restoring Treatment. We deeply regret that our product and service did not meet your expectations and caused you frustration. Your feedback is incredibly important to us as we continuously strive to improve our offerings and customer service.
Firstly, we apologize for the inconvenience caused by the product staining. The natural anti-grey hair treatment is formulated with herbal extracts, which contribute to its restorative properties. However, we understand that this can lead to unintended staining of your hands, bedding, and clothes. We recommend using gloves during application and promptly washing off any residue to prevent staining. We will take your feedback into account as we work to improve the product's user experience.
Regarding the broken applicator, we sincerely apologize for this issue. We are always providing free replacements for any damaged or leaking products that happen due to the delivery process without any additional charges, and we regret that this was not communicated effectively to you. Ensuring that our customers receive functional and high-quality products is a priority for us, and we will take steps to prevent such issues in the future.
We understand the confusion and inconvenience related to the return process. Our records indicate that the return address in New South Wales, Australia, was provided to you in our email dated June 28th. We strive to make our return process as seamless as possible and will review our communication procedures to ensure clarity for our customers.
Furthermore, we apologize for any delay in processing your refund. According to our records, the refund was processed on July 22nd. We understand that waiting for a refund can be frustrating, and we are committed to improving our response times and ensuring timely resolutions for our customers.
We appreciate your patience and understanding. Please know that your feedback has been taken seriously, and we will use it to enhance our products and customer service.
We hope to have the opportunity to restore your confidence in our brand. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you and ensure a positive experience with HairMayraki in the future.
Thank you once again for bringing these matters to our attention.
Best regards,
Sophia
Customer Service Team
LP
Loreta P.
Mayraki Awful product and awful service.
Mayraki Anti Grey Restoring Treatment
Is a hair stain that also stains your bedding, clothes and hands.
The applicator broke after first use.
When the company was contacted they said that they could not refund even though the website states easy 30 day returns. When pressed they agreed that if I paid postage and returned the product, they would refund. But then, they did not. I had to file a credit claim against them. Awful product and awful service.
Response from MayrakiJul 17, 2024
Dear Loreta,
Thank you for bringing your concerns to our attention. We understand your frustration and would like to address each issue to provide a clear and helpful response.
Regarding the staining issue, we would like to clarify that the Mayraki Anti Grey Restoring Treatment uses natural herbal extracts, which give it its original color. This is similar to the temporary staining one might experience from handling flowers or gardening. While the color can be washed off quickly after use, we recommend wearing gloves during application to avoid any inconvenience.
For the applicator issue, we apologize for the inconvenience you faced. A broken applicator is certainly not acceptable, and we are committed to ensuring you receive a fully functional product.
Regarding the return and refund process, we sincerely apologize for the miscommunication and the inconvenience caused. This does not reflect our usual standards of customer service. We are committed to resolving this matter promptly.
To address your concerns, could you provide us with the order number and any relevant details so we can prioritize your case and ensure a swift resolution. Your satisfaction is our top priority, and we hope to regain your trust in our products and services.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Best regards,
Sophia
Customer Service Team
Mayraki
UR
Ursula
Products are highly chemical and they don't intend to honor refunds
UPDATE: The response to this review is in line with the experience I have had throughout this process and since May 21. That is, almost two months in which the company has evaded taking any action or responsibility. Mayraki aka Conebee has all documentation and photos of the damage done by their products to my hair. We all should want businesses to be successful but we should also expect them to conduct business in a transparent manner. It's not ethical to use misleading advertising, selling products that can cause damage and not listing all the ingredients so clients can decide if they are willing to use them or not. At this point the charges are being disputed through the bank.
Original review:
If I could give Mayraki, aka Conebee, 0 stars I would. Found them as a Google recommendation while looking for organic and natural hair products. However, their products are not natural nor are as advertised on their website and by several social media influencers. Beyond this, beware that in spite of their website saying they have a 30-day return policy, they only allow for returns and refunds if the product is unopened and unused. This was later relayed to me by the company's rep on an email. Obviously, this is highly questionable. How would you know the product is not as expected unless you open and try it? Unfortunately, unaware of all this, I purchased two orders (May 19 and 20) to take advantage of a 15% discount code they offered me after my first purchase. The issues soon started. They shipped the first order after 10 days in spite of charging expedited shipping (3-5 day delivery), and only after I involved PayPal. There was no refund for that extra cost. But, even worst, their product for gray hair that was advertised as natural and without dyes, created to enhance the customer's original and natural hair color, contains a chemical dye that is not listed in the ingredients. This stained my brown and gray hair with a very unnatural looking orange. My hairdresser is still trying to fix this. After contacting them about this issue and placing a dispute with PayPal, Mayraki finally advised to try hydrogen peroxide, which is no longer recommended for human use given its toxicity. Each and every single one of the products I received has a pungent chemical smell. Obviously I'm not using any of them and will find a way to dispose in an environmentally friendly manner. Meanwhile, I'm still trying to get a refund. Throughout this process they have been very evasive. Although they list a business address in California, they show no place of manufacture on their products. Looking into this company, it seems they are based in Singapore. I am truly amazed they are able to sell their products in the US. My recommendation is to avoid them.
Response from MayrakiJul 15, 2024
Dear Ursula,
Thank you for sharing your detailed feedback. We genuinely regret to hear about your experience with our products and the challenges you've faced. Your satisfaction is very important to us, and we take such concerns seriously.
We understand your frustration regarding the return policy and the issues with the products you received. It’s clear that your experience did not meet the high standards we strive to uphold. The concerns you've raised about the chemical content and the odor are particularly troubling, and we’re sorry to hear that the products did not perform as expected.
Regarding the shipping delay and the expedited shipping charges, we apologize for any inconvenience caused. We will look into why there was a delay and address this internally. As for the refund process, I can understand how confusing and disappointing it must be. We aim to be transparent and fair, and it appears there was a lapse in communication. We will work on resolving this issue promptly.
We’re committed to investigating your case thoroughly and ensuring that such issues are addressed. Please provide us with your order details and any relevant information so that we can expedite the review and resolution of your refund request.
Once again, we sincerely apologize for the inconvenience and distress this situation has caused. We appreciate your feedback as it helps us improve our services and products.
Thank you for your patience and understanding.
Sincerely,
JM
Mayraki
AG
Andreas G.
Scam company
Scam company. I placed an order for them four months ago. Not only they haven't posted my order, they don't respond to my emails and they refuse to refund me. Avoid buying anything from them.
Response from MayrakiJul 27, 2024
Dear Andreas,
Thank you for reaching out and sharing your concerns with us.
I’m truly sorry to hear about the issues you’ve experienced with your order. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you.
We are not a scam company. We are a legit company.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you effectively, could you please provide the following details so we can investigate further:
1. Your order number
2. The email address used for the order
3. Any relevant communication or order confirmation details
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
In the meantime, please keep in mind that we are committed to addressing this issue and will do everything we can to ensure it is resolved to your satisfaction.
Thank you for your patience and understanding. We look forward to your response.
Sincerely,
JM
Mayraki
