MayrakiReviews of hairmayraki.com

Response from MayrakiNov 17, 2024

Hello! Thank you for reaching out to us. We sincerely apologize for any confusion or inconvenience this situation has caused. We understand your concern about the return of the unopened product. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc. To ensure we fully address your issue, we would appreciate it if you could provide us with the following details: 1. Your Order Number 2. The Return Tracking Number & RMA Number 3. Any relevant documentation (e.g., proof of delivery) to confirm the return was processed. Once we have this information, we will investigate the situation and work to resolve it promptly. We aim to ensure all returns are handled in accordance with our return policy, and we will do everything possible to expedite this process. Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction. Best regards, JM Mayraki

Response from MayrakiNov 14, 2024

Dear Genie, Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've faced and understand how disappointing it can be when results don’t meet your expectations. We want to address your concern regarding the orange tint in your hair after the treatment. It's important to note that keratin treatments should ideally be done 2 weeks after highlights, coloring, or bleaching. This allows time for your hair to stabilize and for any potential chemical reactions to settle. If the treatment is done too soon after color treatments, it can sometimes affect the color, leading to unexpected tones, like the brassy or orange undertones you're describing. This can happen because keratin treatments work by opening the hair cuticles to allow nourishing ingredients to penetrate. Unfortunately, this process can also affect the color of previously bleached hair, leading to an unwanted shift toward warmer or brassy tones. How to Fix It: If you're noticing an orange or yellow tint after a keratin treatment, a great way to neutralize these tones is by using purple-toned products such as purple shampoo, purple conditioners, or masks. These products work by neutralizing yellow and orange undertones and will help restore the cooler, ashier look you’re aiming for. We also recommend using these products in moderation, as overuse may lead to a slight purple tint. We suggest applying purple shampoo once a week for the first month and then reducing usage to once every two weeks. We hope this helps clarify what happened and how to manage it. Your satisfaction is important to us, and we’re always here to support you in achieving your desired results. If you need any further assistance, please feel free to reach out! Sincerely, Sophia Customer Service Team

Response from MayrakiOct 31, 2024

Dear Evelina, Thank you for sharing your experience with our Mayraki Anti-grey Restoring Treatment. I’m truly sorry to hear about your allergic reaction and the challenges you faced with the product’s scent and staining issues. Your feedback is valuable to us, and I understand how frustrating this situation must be. Regarding the return process, I apologize for the inconvenience you encountered. It’s certainly not our intention to cause confusion or difficulty, and I appreciate your patience throughout this process. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc. To assist you further, I’d like to help resolve this issue. Could you please provide the following details: 1. Your order number 2. The Return Tracking Number & RMA Number 3. Any relevant communication with our team Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible. Your satisfaction is important to us, and we appreciate your patience. Thank you for bringing this to our attention, and I hope to make this right for you. Best regards, JM Mayraki

Response from MayrakiOct 28, 2024

Hi Gemma! I’m truly sorry to hear about your experience, and I appreciate you bringing this to our attention. It’s disappointing to learn that you didn’t receive the samples as advertised and that you had a reaction to the product without receiving a response from our team. Your feedback about the reviews and product quality is concerning, and I want to assure you that we take these matters seriously. I’d like to investigate this further and ensure you receive the assistance you deserve. Please provide me with your order number, and I will personally follow up on your refund request and address any other concerns you have. Thank you for your patience, and I apologize again for the inconvenience. Sincerely, JM Mayraki

Response from MayrakiOct 23, 2024

Dear Victoria, Thank you for your feedback and for giving us the opportunity to clarify how our Mayraki Anti-Gray Hair Color Restoring Treatment works. Our product is specifically designed to work on the roots, where gray hair begins. It contains a high concentration of Polygonum Multiflorum Root Extract (Fo-Ti) and other active ingredients that promote melanin synthesis. Here’s a detailed explanation of how it functions: Melanin Synthesis: Fo-Ti stimulates melanin-producing cells (melanocytes) through the activation of plasma membrane receptors, enhancing the production of melanin right at the roots. Cell Signaling Technology: Our advanced technology amplifies communication between hair cells and pigment cells, further activating melanocytes to increase melanin production. Over time, as you use the treatment, the gray hair will gradually regain its natural color due to this enhanced melanin production. Application Tip: For optimal results, we recommend applying the treatment primarily to the roots and avoiding the hair strands. This helps ensure that the product targets the areas where gray hair starts, leading to more effective results. Historical Use: Polygonum Multiflorum has been valued in traditional Eastern medicine for its ability to support hair health and help darken gray hair naturally. Research-Backed: Studies, including those published by the NCBI, have shown that Fo-Ti can stimulate melanocyte activity, suggesting its potential in naturally reversing gray hair. We understand that the initial color result might have been stronger than you expected, and we appreciate your understanding as you navigate this process. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, Sophia Mayraki Customer Service Team

Response from MayrakiOct 21, 2024

Dear Mandora, Thank you for reaching out, and I sincerely apologize for the delay in your order and the lack of communication. We understand how frustrating this situation must be. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc. To assist you effectively, could you please provide the following details so we can further track your order: 1. Your order number 2. The email address used for the order 3. Any relevant communication or order confirmation details Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible. Your satisfaction is important to us, and we appreciate your patience. If you have any further questions or concerns, feel free to contact us. Thank you for your understanding. Best regards, JM Mayraki

Response from MayrakiSep 26, 2024

Dear Sarah, Thank you for reaching out to us. We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied. Our Anti-grey Hair Color Restoring Treatment is the ideal treatment to remedy gray growth without the use of a colorant. The anti-grey is not a hair dye, its working principle is not to dye hair, but to supplement nutrients to the hair, allowing it to produce melanin on its own. This product is the first anti-gray treatment capable of restoring hair pigment from the roots through dual action. The Anti-grey Treatment will not stain the pillowcases and clothes after it dries out. You may also use a towel to wrap up your hair before going to bed since the natural anti-grey hair treatment has its original color from herbal extract instead of transparent form so you may notice a dark color when applied to your hair. We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND. Please let us know if you would like us to do that and we will set you up accordingly. Sincerely, JM Mayraki

Response from MayrakiSep 22, 2024

Dear Sumaiya, We truly are sorry to hear that you are unsatisfied with our product. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied. Please keep in mind that you need to use the anti-grey hair treatment daily morning and night for around 3-4 weeks to see the results. We are not a scam company. We are a legit company. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc. We will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened products, we would love to walk you through how to process a RETURN for a REFUND. Please let us know if you would like us to do that and we will set you up accordingly. We look forward to your response. Sincerely, JM Mayraki