Bonnie
Disappointed in Customer Service Because of Misleading Information. Sent the product back at my cost and now over 23 days later have not received the refund.
I purchased Mayraki Shampoo. The picture showed 2 items which looked like Shampoo and Conditioner. the explanation said: MAYRAKI ULTRA-REPAIRING & WEIGHTLESS MOISTURE SHAMPOO - BEST NATURAL SHAMPOO AND CONDITIONER FOR DRY HAIR, ROUTINE SHAMPOO AND CONDITIONER | 330 ML/11.16 FL.OZ I ordered 2. I only received shampoo - no conditioner. When I contacted them, they said it was only supposed to be shampoo. I explained that 2 items were shown and the description mentioned conditioner. Because the way it was listed was very misleading and inaccurate, I wanted to return the 2 items. I asked them to provide a label so I can return it, but they would not do it. They wanted to give me a $10 credit, but that was not what I needed. How can they do this when the description was not correct? Asked to speak with a supervisor and they told me that was not possible. Started emailing them on Dec 6 and every response I received said no. Response back from this review was the same as what was originally sent back to me. Very disappointed. Since Mayraki would not pay shipping for me to send back this purchase, it cost me $20.13 to send it back so I could track it. They received it on January 3. Even with several more emails to them as of January 25 I still have not received the refund. Please be wary about buying from this company!
Response from MayrakiDec 27, 2024
Hi Bonnie, Thank you for reaching out and sharing your feedback. We sincerely apologize for any confusion caused by the product images or description and for the inconvenience you experienced. After reviewing your concerns, we understand your disappointment and want to provide clarity regarding our return process. While we strive to provide accurate and clear product descriptions, we acknowledge that there may have been a misunderstanding regarding this listing. As per our return policy, we are unable to provide a prepaid shipping label for returns. However, you are welcome to return the items in accordance with our policy, which outlines the steps for initiating a return and the associated requirements. You can review our full return policy here: https://hairmayraki.com/shipping-returns/ We value your feedback and will ensure that our team takes a closer look at the product listing to improve accuracy and clarity to prevent similar issues in the future. While we understand this may not be the resolution you were hoping for, we hope the return policy information helps address your concerns. Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions. Sincerely,