Roya J.
Most products worked
Most of the products worked as described. I liked the keratin treatment and the hair growth worked well for hubby. His hair is looking thicker and he said he’s noticed less falling out. I however did not like the anti-gray hair color restoring treatment. At left my hair sticky, stained countertops and towels, and I did not see any change in the new growth. Another issue is their return policy. I ordered some items and the shipping was taking too long so I canceled it, but didn’t receive a refund. I contacted customer service and they said it can take up to 10 business days. Over 10 business days passed and still no refund. I contacted customer service and they said they needed more time. Felt like they were delaying so I’d forget. A few more days past, still no refund. Only reason I got a refund was I filed an action with my credit card. Funny they immediately charged, but not issue refund.
Response from MayrakiMay 6, 2025
Hi Roya, Thank you for sharing your honest feedback. We truly appreciate you taking the time to tell us about your experience. We’re happy to hear you and your husband had good results with the keratin treatment and hair growth products, but we’re sorry the Anti-Grey Hair Color Restoring Treatment didn’t meet your expectations. We’d love to share some tips that may help: For best results, apply the treatment daily, massaging it into the scalp and roots, either on towel-dried or dry hair. It’s not a dye but a natural treatment that gradually restores hair pigment, typically showing results after 3–4 weeks. Because the formula contains herbal extracts, we recommend using gloves to avoid staining hands and wiping up any drips right away to avoid countertop stains. Blow-drying before bed also helps prevent staining on fabrics. Regarding the refund delay, we sincerely apologize for the inconvenience. May I have your order ID to check further? We understand how frustrating that must have been. Thank you for your patience; we’re working hard to improve this. If there’s anything we can do to make this right or if you have further questions, please don’t hesitate to reach out. Warm Regards, Mike Mayraki Support team



