MayrakiReviews of hairmayraki.com

Response from MayrakiMay 21, 2025

Hi Alex, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delays you've experienced with your order. We understand how important timely delivery is, and we're sorry for any inconvenience caused by the extended shipping time and the lack of clear communication. We acknowledge that the tracking information provided was not updated promptly, leading to confusion about the status of your shipment. We're pleased to inform you that your order, number 10168130, has been delivered as of May 27, 2025. We hope that you have received it in good condition. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our products and services. Warm regards, Mike Mayraki Support team

Response from MayrakiMay 21, 2025

Dear Mayra, Thank you for your feedback — we’re very sorry to hear about your recent experience and understand how frustrating this must be. We’d like to sincerely apologize for the delay in shipping and for any inconvenience caused during the return and refund process. While we strive to provide timely delivery and smooth communication, we know we sometimes fall short, and we’re committed to making things right. Regarding your refund, please note that our customer support team handles all return and refund requests through email to ensure that each case is properly documented and traceable for your protection. To help us locate your order and follow up on the return and refund, could you kindly provide your order ID ? Once we have that information, we can verify the return and ensure the refund is processed appropriately. Also, depending on your credit card provider, refunds may take 5–10 business days to appear on your statement after processing — though we will confirm the status on our end as soon as we can identify your order. We truly appreciate your patience and would love the opportunity to resolve this for you promptly. Warm regards, The Mayraki Customer Experience Team

Response from MayrakiMay 21, 2025

Hi there, Thank you for sharing your experience — we're truly sorry to hear that you had such a severe reaction. Your health and safety are always our top priorities. We would like to offer some clarification, as we take all concerns seriously and are fully committed to transparency and customer safety. First, we want to assure you that the Mayraki Anti-Gray Hair Treatment has not contained DMDM Hydantoin since June 2023. Following customer feedback and ongoing research, this ingredient was completely removed from our formulation for almost 2 years ago and replaced with Sodium Benzoate, which is derived from naturally occurring benzoic acid. It can be found in many plants, including cinnamon, cloves, tomatoes, berries, plums, apples, and cranberries, a widely used and much gentler preservative commonly found in both food and personal care products. Our full ingredient list is available on our website and product packaging, and we follow international cosmetic labeling regulations to ensure transparency. We also want to clarify that our Anti-Gray Hair Treatment is not a hair dye. It does not contain any ammonia, peroxide, or chemical coloring agents. Instead, it works by supporting the scalp and hair roots to help gradually restore natural color through botanical extracts, such as Polygonum Multiflorum and Coffea Arabica — ingredients that are traditionally used to support healthy hair and melanin activity. That said, we fully recognize that every individual’s skin may react differently, even to plant-based products. While most customers find our formula gentle and non-irritating, we always recommend conducting a patch test before use — which you did, and we're very sorry to hear it still resulted in an adverse reaction. We are taking this seriously and want to investigate further. To help us understand what happened, we kindly invite you to reach out to us directly at [email protected] with: Your order number The batch number (printed on the bottle or box) This will allow us to immediately escalate the matter to our quality assurance team for a full review. We also want to offer our support and see how we can make things right. Once again, we are truly sorry for the distress you've experienced. We hope you're now feeling better, and we thank you for bringing this to our attention so we can continue improving. Warm regards, The Mayraki Customer Experience Team

Response from MayrakiMay 6, 2025

Hi Carmel, Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We take concerns like this very seriously and would like to properly investigate your case. However, we’re currently unable to locate your order in our system as the Order ID was not provided. When possible, please reach out to us with your Order ID so we can look into this promptly and assist you with your refund request for the unopened bottle. Customer satisfaction and safety are very important to us, and we’re committed to resolving this matter as soon as we have the necessary details. Warm regards, Mike Mayraki Support team

Response from MayrakiApr 2, 2025

Hi Renata, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your continued frustration. We’ve carefully reviewed your order history, and we can confirm that your most recent order #10154960 has been refunded in full. Please also note that the refunding time frame might be getting longer due to credit card provider and local bank’s processing times. We understand the confusion and inconvenience caused by the delayed cancellation and the return shipping cost, and we sincerely apologize for any frustration this may have caused along the way. Your experience does not reflect the standard of service we strive to provide, and we’re taking your concerns seriously to ensure better handling in the future. If there’s anything further we can do to assist or clarify, please don’t hesitate to reach out directly to our customer support team at [email protected] — we’re here to help and make sure you feel heard and supported. Warm regards, Sophia Customer Care Team Hair Mayraki

Response from MayrakiMar 25, 2025

Hi James, We're truly sorry for the inconvenience and frustration you've experienced with your recent order (#10162926). We completely understand your disappointment, and we take your feedback seriously. Please rest assured that your order has been successfully canceled, and we have already processed a full refund. The refund was initiated shortly after your request and, as standard with most banks and payment providers, it can take up to 10 business days to reflect in your account. We apologize for the delay in communication and for not meeting your expectations—this is certainly not the level of service we aim to provide. While we're a legitimate company with many satisfied customers, we recognize that this situation understandably raised concerns, and we’re committed to learning from it to serve our customers better. If you still haven't received the refund or have any further concerns, please don’t hesitate to reach out to us directly at [email protected] so we can personally assist you. Thank you for your patience and for bringing this to our attention. Sincerely, Mark Mayraki Support Team

Response from MayrakiMar 25, 2025

Dear Fidel, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience, and we understand your frustration with the product. We always strive to provide clear and helpful instructions to ensure the best results for our customers, and it sounds like there may have been some confusion or difficulty with the application process. We’re here to help and ensure you’re able to get the best out of our products. To better assist you, could you please provide us with your order ID or any other details so we can verify your purchase and look into your specific case? Additionally, we would like to confirm if the product you are referring to is our Mayraki Hydrolyzed Keratin Treatment, as this is a common product in our line that requires specific instructions for optimal use. Mayraki Keratin Treatment is a high-quality formula that doesn’t contain formaldehyde or harmful chemicals, so it’s safe for both your hair and scalp. It is designed to be left in for a period of time to achieve the best results, but it does require the right amount of product and careful application. For example, depending on your hair length and texture, you might need to use more product to ensure it penetrates properly. Please make sure to follow the instructions regarding the amount of product and the steps for application. For hair lengths between 16”-18”, it is generally recommended to use about 1/2 to 3/4 of the bottle for a single treatment. The most important step is after applying, you should blow dry your hair and then pass a flat iron over it to seal in the treatment. We understand this process can be time-consuming, but we assure you that following these guidelines will lead to better results. We’re truly sorry if this process didn’t meet your expectations, and we would love to address any specific concerns you have. If you have any further questions or need more assistance, please don’t hesitate to reach out to our customer support team at [email protected]. Thank you for bringing this to our attention, and we look forward to hearing from you so we can make things right. Kind regards, Sophia Customer Care Team

Response from MayrakiMar 12, 2025

Hi Maam/Sir, Thank you for sharing your feedback, and we’re truly sorry to hear about the delay with your order. We completely understand how frustrating it must be to wait for such a long time, especially when you were expecting your products. To Help you in resolving this issue as quickly as possible, we would need more information. Could you please provide us with your order ID/Order number. This will help us track your order and investigate what may have caused the delay. we take delivery concerns very seriously and are committed to ensuring that our customers receive their orders in a timely manner. Once we have more details, we will work diligently to resolve this and get your products to you. Thank you for your patience, and we look forward to resolving this matter for you. Warm regards, Mike Mayraki Support team