MayrakiReviews of hairmayraki.com

What are you talking about? You’re claiming that the new packaging hasn’t been released yet — that’s completely false. I’ve been using the new packaging tube version for three months now. Please stop misleading customers. You sent me the bottle version even though I specifically ordered the new packaging I was already using. This is unacceptable. Your customer service is terrible and your company is very manipulative. I will not be purchasing your products again, and I want everyone to know how dishonest your practices are.

Order ID - 10176719. Order placed on Sep 17th 2025. To date, now at 5 weeks I've I've not received my order. I've contacted customer service via telephone but all you get is an automated message that no one is available. I've sent over 10 emails to their customer support, and it's the same reply each time, that they will review shipping status. I have access to the shipping status and it shows as in transit, so thats not helpful. Worst experience as a customer, their shipping process is poor and their customer service is the worst I've ever seen. They have lost this customer after 3 years and they will lose plenty more. They're taking people's hard earned money. PLEASE DO NOT WASTE YOUR TIME AND MONEY!

order #10175043 made on 08/21/25, I still haven't received it, I haven't met a company that has thousands of negative reviews and doesn't solve this problem, a service with sweet false words, these people live in a lie, and they start with the same story, that they are sorry, false, false, I regret that I placed the order before checking the thousands of negative reviews, do not order from this company, it is a shitty SCAM

I placed my order on 9/4 and on 9/16 was sent an email that said “The Mayraki Hair Care Gift Set - Moisturize and Repair Mayraki Weightless Essential Oil Nutritive Treatment is not available. We will refund the amount. Hope to hear from you.” Since then, I have sent them 3 emails, one inquiry on their website, and tried calling their customer service which was always answered by a message that says to contact them via email. I have not received my refund. And received only 2 curt responses. The one I listed above and this one on 9/23: “ We regret to inform you that the parcel was returned to the sender. Kindly confirm if we have the correct shipping address:…” I let them know that it was my correct address and sent them 2 of the emails to get more information on why it was returned and why they didn’t answer my questions on a replacement product. I am so disappointed with this company because I’ve ordered so many times from them since 2020, and their products have been so good and I never had any issues before this. I’m not sure what happened with this company. Cannot imagine how they’ll keep customers with this lack of customer service. Sincerely, Graciela Hello, I received my order on 9/27, but it is not the product I ordered which was the Weightless Nutritive Treatment. Instead, it is a bottle of the Ultra Repairing & Weightless Moisture Shampoo, along with 8 samples of other products. Am I going to receive the product I ordered or a similar one? I don’t need shampoo and would not be using this. Please advise on if I should return this. I opened the outer package of course, because I thought it was the correct product. I did not open the individual products. Thank you

I urge everyone to stay away from this company! The hair color turned my white hair orange just like Ronald McDonald's curly orange locks. I ordered the gray coverage permanent hair shampoo (Beeline Honey 07) product 8/26th, it arrive 9/9, I used it 9/12 and reached out to Mayraki on 9/15 with pictures to ask for a refund. I received a computer generated response that someone would get back to me within 72 hours due to the volume of requests they get daily. 6 days later I had not heard from anyone, so I wrote again. I got a response a day later with a long email about the condition of the product and asking for a return within 30 days, etc. Yet another computer generated response. I sent more pictures as they requested and still no response. I washed my hair 3 times right after coloring to reduce the orange color. And now 2 shampoos later the color is gone. The reply I just received is stunning. So sweet and caring for the public; however, he is asking for information that I have sent 3 times to his department!!!

If I could give zero review I would have. Since august 25th I placed my order, then I was emailed that the delivery date was going to be delayed with no date idea. So after about a week I found another company who delivered my order in less than 5 days. So I cancelled and it is sept 16 and I’m still waiting for the reversal of my order. Still waiting to find out that the refund was successful and all I keep getting is a bunch of excuses about it taking 10 days to process. Seriously it’s almost a month. I’m going to take this a step further

It took more than 6 weeks for my order to get delivered to Canada!!! It was to be 3-7 business says, when I emailed 4 weeks after I placed it and said I was no longer interested in their products I was told they couldn’t cancel or issue a refund until I received it and of course pay for shipping back. Finally I receive it and ask for a return label they demanded I sent photos of unused and unopened bottles EVEN THOUGH on their website they lied about 30 days full refund if you were not happy with their products. How could I determine if I like the products or not if I’m not allowed to even open the bottles!!!! Lucky for me I was open the stupid company and their products I haven’t open anything. My shipment was delivered to them 3 days ago and I got no acknowledgment or refund so far. HORRIBLE COMPANY!

SCAM! Product has not been delivered after a month. No real answers from customer support. Tracking ID shows a postponed planned delivery date every time, now no in another month. Update 250912: I have shared my order ID with Mayraki several times, but I just get automatic replies with no real information. Update 250921: HairMayraki has still not made any attempts to resolve the fraud of not sending me any products at all after paying them for the product. Update 251014: After almost 2 months, products arrived BUT DAMAGED. Delivered from China not Netherlands like stated by Mayraki. Hence I had to pay additional quite HIGH CUSTOMS FEES. FRIENDS: DO NOT ORDER FROM MAYRAKI!