The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hairmayraki.com
Website
hairmayraki.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Too long delivery. Made purchasing 2 weeks ago, and only label was created.
Response from MayrakiJan 8, 2026
Hi Ken,
Thank you for your review and for bringing this to our attention. We sincerely apologize for the delay and the frustration caused by seeing the label created without further updates.
We would like to reassure you that your order has now been shipped and is currently in transit. Based on the latest tracking information, your package is expected to arrive by January 12, 2026.
We truly appreciate your patience, and we’re here if you need any further assistance or tracking updates.
Warm regards,
Mike
Mayraki Support team
IB
iuliana B.
A total scam
As for other clients, an order placed two months ago has still not arrived. I am tired of sending repeated emails, that get answers from chatbots .
No product, no track number, no refund. This company is a scam!
It is funny how you do not find the time to respond to my chase emails but you react to this review…you should not put clients in such a situation.
Your MAYRAKI Order Confirmation (#10180830)
Response from MayrakiJan 7, 2026
Hi iuliana,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Please accept our sincere apologies for the inconvenience and the lack of clarity you’ve encountered.
We’d like to help resolve this as quickly as possible. Could you please provide your Order ID so we can immediately check the status of your order and ensure it is properly delivered or addressed? Once we have this information, our team will personally review your case.
We assure you that we are a legitimate company and take every customer concern seriously. Your feedback is important to us, and we appreciate the opportunity to make this right.
We look forward to hearing from you and assisting further.
Warm regards,
Mike
Mayraki Support team
DC
David C.
I have skin reaction using this…
I have skin reaction using this product.
Also, I received a different product compared to the advertised item.
Response from MayrakiJan 7, 2026
Hi David,
Thank you for bringing this to our attention. We’re truly sorry to hear about the skin reaction you experienced and understand how concerning this can be.
At the moment, we are still reviewing the order details provided, as we want to ensure we are looking into the correct product and shipment. Your safety and satisfaction are very important to us.
Our customer support team will be reaching out to you directly to further investigate this matter. Once the review is completed, we will be more than happy to assist with a refund, especially given the allergic reaction you reported.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.
Warm regards,
Mike
Mayraki Support team
MV
Maritza V.
Dishonest Company
I originally placed this order four months ago. One month after the purchase, I was forced to cancel because the items had not shipped and no delivery timeline could be provided. Despite my cancellation three months ago and multiple follow-up messages, I have yet to receive my money back.
Response from MayrakiJan 6, 2026
Hi Maritza,
Thank you for taking the time to leave a review. We sincerely apologize for the delay and inconvenience you experienced.
We would like to confirm that Order #10176207 has now been fully refunded. We understand how frustrating delays can be and truly regret any inconvenience this may have caused.
Your feedback is important to us, and it helps us improve our service moving forward. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our customer support team we’re always happy to help.
Thank you for your patience and understanding.
Kind regards,
Mike
Mayraki Support team
JI
Jie
Refund STILL NOT Processed- 2nd Time!
Refund STILL NOT Processed- 2nd Time!
I was told my order was refunded on Dec 22nd after my first review, however I am still waiting for the refund. Was the really refund processed? The return was received at your warehouse Dec. 15th. I was told a second time that the refund was process a week ago- however I called my CC company and they said NO Refund was processed with this company. Unbelievable, a refund doe not take more than 3 weeks to process- where is my refund for this order? You received my return and withholding my refund??? Order #10178130
Response from MayrakiJan 5, 2026
Hi Jie,
We sincerely apologize for the frustration and inconvenience this has caused, and we completely understand your concern regarding the refund for Order #10178130.
After carefully reviewing your case, we can confirm that we attempted to process the refund; however, it was unsuccessful due to an active dispute on the transaction. Unfortunately, once a dispute is opened, the refund cannot be completed through our system until the dispute is withdrawn.
To move forward and ensure your refund is issued immediately, we kindly ask that you please withdraw the dispute with your card provider. Once this is done, we will promptly process the full refund without any further delay.
We truly appreciate your understanding and cooperation and are here to assist you throughout this process. Our support team is also available to help if you need guidance on next steps.
warm regards,
Mike
Maryaki Support team
DD
Deepa D.
Order didn’t arrive yet
Order didn’t arrive yet . It has been 10 day now.
Response from MayrakiJan 5, 2026
Hi Deepa,
We sincerely apologize for the delay and understand how frustrating it is to be waiting for your order.
Please rest assured that your order has already been placed on priority to speed things up. Once the tracking details are uploaded to our system, we will send them to you right away so you can monitor the delivery status.
Thank you for your patience and understanding we truly appreciate your support and are doing our best to get your order to you as soon as possible.
Kind regards,
Mike
Mayraki Support team
CG
C G.
WARNING This company is a SCAM!!!
This company is a SCAM.
I am now convinced after reading the real reviews, that this is an elaborate scam and that these products don't actually exist or are of a terrible, dangerous quality and that this is a scam website (fake reviews).
My order number is #10181383
I WOULD LIKE AN IMMEDIATE REFUND.
I placed my order on the 3rd of December and I have had not a single email regarding shipping. I sent an email to request this information and received a vague response to say someone would get the tracking number. Why not just solve the issue! It is clearly a ploy to drag out this process. Here is the extremely unprofessional email:
Thank you for reaching out. We do apologize for the delays. Let me get the tracking # for you. I'll be right back.
Sincerely,
KC
I have not had any information since.
I see that they send these polite emails but they have no intention of actually sending the products or doing anything. I am now also concerned about the safety of these products after reading some horrific reviews!
I have emailed again and requested a refund.
Again, I would like an IMMEDIATE REFUND.
The amount I spent is $89.04
Order number #10181383
Response from MayrakiJan 4, 2026
Hi Cezann,
We’re truly sorry for the frustration and concern this situation has caused, and we understand how upsetting delays and lack of updates can feel.
That said, we would like to clarify that your order (#10181383) has already been fully refunded in the amount of $89.04. The refund was successfully processed back to the original payment method, and depending on your bank or card provider, it may take a few business days to appear on your statement.
Hair Mayraki is a legitimate brand, and our products are manufactured under strict quality and safety standards. We do not engage in deceptive practices, nor do we have any intention of withholding products or refunds. The delay you experienced was not intentional, and we sincerely apologize for the lack of timely follow-up regarding the tracking details.
We understand your disappointment and regret that this experience led to a loss of trust. If you have any questions regarding the refund status or require confirmation, we encourage you to reach out to us directly so we can assist promptly.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience caused.
Warm Regards,
Mike
Mayraki Support team
MW
Maria W.
Hardest company to communicate with
Hardest company to communicate with, love the product but don’t buy often anymore because of how difficult it is to deal with customer Svcs. They send more promo emails than anyone yet no tracking shipping info once u buy.
Response from MayrakiJan 3, 2026
Hi Maria,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced, especially regarding communication and shipping updates. This is certainly not the level of service we aim to provide.
We truly appreciate your support and are glad to hear that you love the product. To help us look into this properly, could you please provide your Order ID. Once received, we will personally check the status of your order and ensure it is followed up promptly so it can be delivered to you as soon as possible.
Your feedback is important to us and helps us improve our service moving forward. We hope to have the opportunity to restore your confidence in our customer support.
Kind regards,
Mike
Mayraki Support team
