HairmaxReviews of hairmax.com

Response from HairmaxNov 21, 2018

Thank you for your comments. We see that you have ordered with us several times over the past year with no issues receiving the products ordered; however, we are saddened to hear this particular incident caused frustration. To help clarify, our special was for one shampoo and 2 conditioners: Density Hair Care Combo (Shampoo and 2 Conditioner). We apologize for any confusion and look forward to the opportunity to assist in making your experience more satisfying with any future orders.

Response from HairmaxNov 19, 2018

We are sorry to hear of your disappointment. It appears you requested an address change today for the delivery of your device which is still in transit via an international delivery request. We care about our customers and their experience with Lexington International. Please let us know if there is anything more we can assist with to make your experience more satisfying.

Response from HairmaxNov 7, 2018

Thank you for your candid review, Renee. We truly appreciate the constructive criticism and wanted to take this opportunity to share that we have introduced a new hair care line as everything has changed drastically. The previous line was created as a supportive system to our laser devices. The new (2018) line has been created as a stand-alone hair loss treatment system, which can also be used without a laser device. There is no other competition that has ALL of our active ingredients in one product – addressing multiple aspects of hair loss treatment and utilizing a targeted delivery system which sets us apart from everything currently on the market. Though our return policy on hair care products and accessories are still in place, we would welcome the opportunity to change your experience. Please contact our corporate office Monday through Friday between the hours of 9 am- 5 pm EST toll free (866) 527-3726 pressing option 2 or + 1 (561) 417-0200 to speak directly with a Lexington Representative regarding your concern.

Response from HairmaxNov 7, 2018

Thank you for your comments, Donna. You are correct, it is still early to expect results as they generally begin to appear within 4 to 6 months. We look forward to you updated review then! Please let us know if you have any questions throughout your experience with the HairMax, we are always happy to assist.

Response from HairmaxNov 21, 2018

In researching your order, it appears the purchase was unauthorized and thus the package was recalled. If you wish to attempt to reorder, please contact our corporate office Monday through Friday between the hours of 9 am- 5 pm EST toll free (866) 527-3726 pressing option 2 or + 1 (561) 417-0200 to speak with a Lexington Representative who will be happy to address any questions or concerns, directly.

Response from HairmaxNov 7, 2018

We are sorry to hear of your disappointment; however, your purchase was in September 2018 and results generally take between 4 to 6 months so there is still time to determine if it will work for you! We do offer a 5-month money-back guarantee to help allow the time for those results to appear. Please contact our corporate office Monday through Friday between the hours of 9 am- 5 pm EST toll free (866) 527-3726 pressing option 2 or + 1 (561) 417-0200 to speak directly with a Lexington Representative who will be happy to address any questions or concerns, directly.