HairmaxReviews of hairmax.com

I generally defer requests to rate companies. However, I can scarcely recall a time when I have experienced such incompetent and inept handling of the simplest of customer service matters. I emailed customer service to request the exchange of one Density hair product for another within 2 days of receiving my order. I had unknowingly ordered a duplicate of an item already in the trial kit I ordered. I mailed the duplicate item back to address listed in the email, as I was instructed, to receive the another product. USPS informed me the package I sent to HairMax experienced a "Delivery Exception" that would necessitate the package be returned to me. The delivery exception being, the company's address listed with the post office has an "Expired-Forwarding-Address". Yes... What in the world!?! How do company employees not know their own address? And by-the-way, this "dead" address was included in the closing of each email I received from HairMax customer service, including the one referenced below. After SIX emails, and being out of $7.20 for the already purchased return postage, I was told to take the matter up with "Another Customer Service". Because according to THIS "HairMax Team" that had been waisting my time AND money for the past 11 days... "Representatives are available to assist you Monday through Friday 9:00 a.m. to 5:00 p.m. EST. at 561-417-0200." Total ineptness with which I imagine is their ONE job, that of, assisting customers, with actual service. So yes, this customer (completely non-valued order # 41128) was very motivated to review my first experience with the HairMax Lexington Corporation. I have no idea how they stay in business operating in this manner. Don't they know how many to-the-contrary experiences it takes to alter a negative experience, not to mention a first impression? This is a shameless example of ZERO corporate accountability! I have no idea who reads these reviews. I hope one of the people it reaches is HairMax Co-Founders David & Alena Michaels, or Customer Service Manager Greg Riofrio. I took the time to read this company's mission and vision. Maybe the HairMax leadership will care how far off the mark they have been for this customer, even as the "Hairmax Customer Service Team" that interacted with me did not. Updated 02/02/2019: I decided to post this update. Giving credit where it is earned, is the right thing to do. Hours after my original post, I received multiple calls from the customer service department at HairMax, and also a call from R. Veliky, CEO of Lexington International. I returned Mr. Veliky's call. He was accountable and apologetic for everything I had experienced on behalf of the company. He was also interested in hearing the details of how things had gone wrong. I would say, as important to me, was him freely sharing multiple steps the company was now implementing ( Tech. fixes & staff training) to avoid a repeat of my experience. Additionally, the statements in the reply below from HairMax are accurate. My return troubles were handled without me having to do anything further. And, I received shipment notifications from UPS that 2 packages from HairMax were in route, I imagine these are the items I was trying exchange and the additional gifted items. So, I am pleased to say... in the end, there was AMPLE Corporate Accountability, and I am no longer a throw-away customer!

I bought my wife the Hairmax Laserband 41 a year ago, but have no idea if the product has ever worked, but my guess is not, or my wife would have been happy about it. It stopped working a few months ago, while still under warranty, but I cannot even find out what to do about a repair/replacement, as I live in France. I have contacted customer services but their idea of service appears to be to sit alone formulating lies. An enormous waste of money I think. Maybe, if it were working properly it would make a difference to my wife's hair, but since it doesn't work you can pretty much kiss goodbye to that money and your hair. It's a cruel thing for a woman to lose her hair. It relates to their sense of self. To just take their money and abandon them is quite honestly nasty. The makers should have the lasers shone in their eyes, except that nothing would happen, as it's broken.

I called customer service before I purchased. The rep did not know how the product worked. I asked if it's necessary to move the Hairband around the scalp and she she no. Luckily I found an independent YouTube video.

Terrible delivery service... Paid for 2 day delivery got it 11 days later.

The product wouldn't adhere to my scalp although I followed the instructions completely. It was embarrassing to go out. People were looking at the top of my head, and when I looked in the mirror I saw clumps of fiber on my scalp. I used the product before years ago, but it has definitely changed. I received a refund, but was not refunded the shipping charge. So I actually lost money on the product.

The goods received were problematic

NEW NOTE TO COMPANY REPLAY: I received your reply, and the package has been located. UPS mislabeled the box with a different Unit #. But, I'm concerned that it sounds like you sent me the same refurbished Ultima 12 instead of a brand new one. The original one you sent me never worked - it was dead upon arrival according to the customer service agent who attempted to troubleshoot it via phone. I paid for a new one. And, I just called customer service and they said that if it breaks again within 2 years the item will be replaced for a new one within the next two years not attempted to be repaired again. Is this correct? My original review and complaint: In October, I was sent a non-working device, the Ultima 12. After talking with customer service troubleshooting the device they determined it was indeed broken and provided a return label to send it back. I recieved confirmation it was returned after I mailed it back, and emailed customer service asking when the replacement, a new and properly working device, would be sent. My response from them was “will do”. No further communication has been recieved from them and no device has been sent, now a month later. My last email went unanswered. I have already paid for a device I no longer have. Perhaps someone else at the company will see this complaint and respond properly and send the item I have already paid for. My original order number for the broken device was 37877. - Jon

My unit only worked for 2 weeks and has been returned for replacement.