HairmaxReviews of hairmax.com

Response from HairmaxJan 2, 2024

Dear Customer, Thank you for sharing the following information. We regret to inform you that we are unable to determine the import costs for packages shipped internationally. Should you wish to return the unit for a refund, please contact our import department to refuse the package and arrange for return shipping payment. Once your package is collected, a full refund, will be issued back to your original method of payment. Please note that shipping cost are non refundable.

Response from HairmaxNov 22, 2023

Hello Nadiya, We're sorry to hear about the issue you've encountered with your Laser 82 device. Our sincere apologies for the inconvenience. For immediate assistance, please feel free to contact our customer service team directly at 561-314-2430. Our experts are ready to assist you with troubleshooting the unit. We're here to ensure your device works as intended and that you're fully satisfied with your HairMax product.

Response from HairmaxNov 1, 2023

I'm truly sorry for the frustration and inconvenience you've encountered regarding the shipment of your Ultima 9 Classic Laser Comb. I fully understand how crucial this order is for you, and I deeply apologize for both the delay and the challenges you've faced in resolving this matter with UPS. Please know that we take full responsibility for this delay and any inconvenience it has caused. I want to assure you that this situation does not align with the level of service we strive to provide. In regards to your claim, it remains in progress. The initial claim was closed on 10/11/2023. Following your request, the investigation was reopened on 10/17/2023. We are currently awaiting the resolution from the UPS claims department for your package. The deadline for the missing package claim is 11/07/2023. Please be assured that we are doing everything in our power to expedite this process and resolve the matter to your satisfaction. Your patience and understanding during this time are greatly appreciated. Respectfully, Hairmax

Response from HairmaxSep 19, 2023

Hello Christine, I hope this message finds you well. I wanted to provide some clarification regarding our product. We are proud to share that we have received FDA Clearance for both safety and efficacy. It's important to note that this differs from being FDA Approved, which is reserved for prescription drugs. Additionally, please be aware that we do not offer UV light treatment. Our lasers are exclusively medical-grade and designed for use on the scalp as intended. If you have any further questions or if there's anything else you'd like to know, please feel free to reach out. We're here to assist you.

Response from HairmaxAug 7, 2023

Hello Larry, We're sorry to hear that you had a negative experience with our product/ return process. We take our customer service and quality very seriously, and we apologize for falling short in this area. We will investigate this further and take steps to improve our quality control processes. A Hairmax Specialist will be contacting you shortly for the return process.

Response from HairmaxJun 2, 2023

Hello Boreceto, Thank you for providing your feedback and letting us know about this issue. We are sorry that we didn't meet your expectations. Please contact our customer service department directly at 561-314-2430 a HairMax specialist will be happy to provide a replacement under warranty.

Response from HairmaxMay 15, 2023

Hello Kathleen, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every Hairmax inquiry. We would like the opportunity to rectify this situation and help make it right for you. The lead time for your warranty replacement was 5 business days from collection. Please let us know if you have any issue with you HairMax device.

Response from HairmaxMar 8, 2023

Hello Robert, We apologize for the delay as the call was during afterhours Saturday Feb 18, our team jump on the phone and collected your data within 48hr. We provided a replacement cap for your satisfaction this turnaround timeline is typically 24-48hr. We are looking forward to recording your success in the near future.