HairmaxReviews of hairmax.com

Giving 1 start as i ordered so much of your products until now. Customer service doesn’t answer messages and emails at all. I was thinking to buy your device but there is no way I would since you don’t answer emails.

I thought I would give this an honest try and used for 12 months, knowing that a product like this would need time. I have to say, no real change and my hair. i have had a steady amount fall over over time and it is very thin now. i used the same products has before, Noxin, biotin, argon oil etc etc all the normal jazz. i spoke to a usa customer service desk about 8 months into using the product and they tried to upsell a more expensive product. This might work but not sure really.. shame as i had high hopes for the hair max UPDATE - Thanks Hairmax for replying, however when purchasing the machine I was made aware of the refund policy, however also told the device needs time. I should have refunded the item. Who knew ;)

Broke after a few months use Broke after a few months use. Power won’t stay on. Contacted the company and they said I would need to pay out of pocket to send the cap to the USA from the UK and pay returns shipping for them to fix it . For the price, it’s cheaply made and the customer service is useless

Terrible hair growth device. It is inconvenient and uncomfortable to use. My device broke after only two years of use. Get a helmet with a 5-year warranty

Update: Don't fall for the nice comments they add after complaining. These are just words with no action - they told me they were reviewing my complaint but never heard anything back. I recently had a highly disappointing experience with Hairmax that I feel compelled to share. I purchased a product from them with the expectation of a smooth transaction and adherence to their stated policies, but my experience was far from satisfactory. 1. Misleading Return Policy: According to their website, a 20% fee is supposed to cover return shipping and handling. However, when I requested a return shipping label, they refused to provide one, contradicting their own policy. I was forced to supply my own return shipping label, which added unnecessary hassle and expense. 2. Dishonored Discount Agreement: Initially, I was informed that a 10% discount would be applied. But upon receiving my order, the discount was incorrectly adjusted to 20%. Despite multiple attempts to contact them via phone and voicemail, I received no response. 3. False Claims About Return Timeline: I contacted them before returning the product and referenced their terms listed on the website. Josh Soto agreed to reduce the fee to 10%, but then sent me an email stating that additional charges were applied because the product was returned after six months. This is incorrect, as I returned the unit well within the six-month period. 4. Shady Practices: As soon as I received the product, they asked me to share positive feedback in exchange for a free gift, even before I had a chance to use the product. This seems like an attempt to garner good reviews under false pretenses. 5. Poor Customer Service: Despite multiple attempts to resolve these issues directly with the company, their responses were slow and unhelpful. It appears they are more interested in avoiding accountability than in providing good customer service. Based on my experience, I would caution potential customers to be wary of Hairmax. Their misleading policies, dishonored agreements, and questionable practices make it difficult to trust them. I hope this review helps others make informed decisions.

I ordered and paid for two replacement extension cords that connects the laser cap to the battery pack for my RegrowMD Laser 272 hair growth device. They have sent out to me, six different cords multiple times, which none of them are the correct cord to fit my RegrowMD Laser 272 device and do not work. They can't seem to figure out the correct one for my device. I own two of the same machines that I originally purchased from this company, so they have me and my information about my previous orders and product in their computer system. They said there is nothing more they can do for me unless I send them my device and cords. I don't trust to send them my device because it originally cost me $1,299.00, and they can't even mail out an accessory to my product correctly, so how can I trust they won't lose my device. They refuse to give me my original refund for two cords and shipping. Also, they don't advertise my device anymore for regular sales, they only sell them as a refurbished device. That tells me, that they are sending me cords from their newer products and not the older version that they're trying to phase out. All I'm asking for is the $24.93 for the two extension cords that I paid for on February 21, 2024 or send me two cords from their refurbished RegrowMD272 laser cap. Btw, I am a 10 year cancer survivor that bought these devices for my hair loss. They actually do work to regrow the hair. The product is good, but customer service should be fixed. The company ONLY has two customer service representatives that can’t seem to fix this.

I bought a Hairmax 272. After owning and using it for a year, it stopped working properly. Coincidentally enough, it stopped working about 1 month after the warranty expired. In order to have a longer warranty you have to register the product, which I did not do. In my opinion, this a tactic that companies use in order to look good by offering a free extended warranty, while also not doing it with everyone since some people will forget to do it in time. If they really wanted to give everyone an extended warranty, they would just give it, no strings attached. So I sent in the device. I was told prior to sending it in that most repairs do not exceed $150. I've been very busy lately and finally called them back after they left a voicemail. I was asked if the device case had gotten wet. Keep in mind, they only asked about the case. Weaseling out of repairs by using "water damage" as an excuse is something Apple has done many times, maybe Hairmax took some lessons from Apple... I had cleaned the carrying case weeks before sending the device in for repairs, but after the device had stopped working because it was a little dirty and I didn't want to send it in dirty. One thing to note is that, in the manual itself, you are advised to clean off the Cap with a damp towel to keep it clean (maybe so the lasers are not blocked by dirt?). Also, the lasers themselves are encased in silcon and plastic. They are protected from water. The tech support individual did not say what was wrong with the device. For all I know, they may not know. They may not have even checked. They may just be trying to get out of repairing something. The solution they offered me was to sell me a refurbished unit for $600. In my experience, refurbished electronics are often poorly repaired and don't last. Then they asked me what to do with my unit. -So they don't tell me what is wrong with my unit. -They will not repair my unit for me. -They will only send me a refurbished unit. -And they don't automatically tell me they will send mine back. I'm not a detective, but why do I feel like the repair for my unit might be very simple and they are trying to scam me? My unit was supposed to last for 10-15 years but stopped after 1 year, how long will this refurbished unit last? I will not do business with Hairmax again. I do not recommend that anyone does, but if you must, just be careful and be prepared for the possibility of buying another new device (or refurbished device) if yours stops working. Instead of Hairmax I will be going with a panel from Hooga, a company that (at least on their website) claims to offer a 3 year warranty and it only requires you to buy one of their products, no additional registration required. My old Hooga device still works fine after about 4 years of ownership, unlike the Hairmax. Goodbye Hairmax, you were a waste of $1,500 dollars + shipping for no repairs!

The Supervisor was no help whatsoever, in fact he was ignorant and arrogant and completely dismissed my problem, and kept talking over me. He should not be in a supervisor position because he doesn't know how to properly deal with customers, he was argumentative and did not even try to help or show any consideration. I wish I had done more research and read reviews before dealing with Hairmax. I regret my order but I want to warn any other potential customers to take it from me they RIP you off and once they get your money they evade your calls and dismiss you. You are left to fend for yourself. There are plenty of reputable hair solution companies avoid Hairmax, you will be disappointed , I am now left to fend for myself and I actually found a better company but it's too late I can't return the product because I would pay through the nose to ship it back from Canada to the US. Stay clear of Hairmax, you will regret being taken in. Also with the discount I paid $630.00 US funds and they put on the customs declaration that the item is 1067.00. It is no wonder the duty was $157.00 C.O.D. What a rip off and the company still shirks their responsibility to the customer. Remember without the customer your product doesn't get bought. My opinion of this company is now worse than previously stated. If I am able to help other customers avoid Hairmax company or be ripped off, then I've saved other customers from making the same big mistake I did. Buyer beware, this company will scam you and then when you have a problem with the product, they ghost you!!!!!!