HairmaxReviews of hairmax.com

Response from HairmaxFeb 18, 2019

Thank you for your review, Lilia. We apologize for any frustration regarding the shipping for international purchases. We do have authorized distributors all over the world so it may be easier and/or more cost effective to obtain our products though one of our distributors. We do make every effort to inform our customers of these charges. The below information is displayed before purchases can be completed online, and is in detail on our website under that terms and conditions. INTERNATIONAL ORDER: Local Taxes, VAT and/or Duty will be collected AT TIME OF DELIVERY We are always working to improve our communications and appreciate your feedback. Please let us know if there is anything more we can assist with to make your experience more satisfying.

Response from HairmaxJan 4, 2019

Thank you for your review, Patricia! The hair care products and vitamins are meant to support hair growth; however, the new hero product that helps to promote hair growth, Acceler8 Hair Booster, is light (sun or laser) activated and a good choice in your efforts to regrow your hair. We would also recommend using the shampoo and conditioner together as the shampoo clears away impurities at the follicle while the conditioner replenishes the hydration with essential nutrients. Please let us know if there is anything more that we can assist with to make your experience more satisfying.

Response from HairmaxDec 26, 2018

We've only conducted studies on very light skin because it was easier to collect data. However, we have had very positive testimonials from people of all skin types. If you have any further questions or concerns, please contact our corporate office Monday through Friday between the hours of 9 am- 5 pm EST toll free (866) 527-3726 pressing option 2 or + 1 (561) 417-0200 to speak directly with a Lexington Representative regarding your concern.

Response from HairmaxDec 4, 2018

Thank you for sharing your experience, Carrie! The primary function of the vitamins are to support hair health. They do contain DHT blocking products such as Beta Sistosterol and Saw Palmetto as well as MSM for healthy collagen and keratin which are essential to healthy hair growth. Our new hero product, Acceler8 Hair Booster, is light activated and does promote hair growth with the help of either laser light or sun light. Please let us know if there is anything more that we can assist with to make your experience more satisfying.

Response from HairmaxNov 29, 2018

We are sorry to hear of your frustration in contacting our customer support but happy you replied here so that we can rectify this issue. We see that your order delivered on November 20th and are here for any questions or concerns you may have. The best time to contact our customer service is via [email protected] or call Monday through Friday between the hours of 9 am- 5 pm EST toll free (866) 527-3726 pressing option 2 or + 1 (561) 417-0200 to speak directly with a Lexington Representative. Please let us know if there is anything else, we can assist with to make your experience more satisfying.

Response from HairmaxNov 29, 2018

Thank you for your comments, Richard. You are correct, it is still early to expect results as they generally begin to appear within 4 to 6 months. The tingling you feel is to be expected as it is stimulating the follicles. It sounds as if you may be starting to experience the soft values which are the first signs for positive results. We look forward to you updated review in a few months!

Response from HairmaxNov 21, 2018

Thank you for your sincere feedback, Fred! With the purchase in September, results should begin to appear between January and February. Do keep in mind that you may experience the soft values before hand, such as decreased shedding, maintaining the current hair, hair feels thicker/stronger or styles easier. Please let us know if you have any questions throughout your experience with the HairMax, we are always happy to assist.

Response from HairmaxNov 7, 2018

Thank you for sharing your experience. We do apologize for the unusual delay and hope that we can better serve you in the future with questions regarding your device or inquiry to any of our other products. Please let us know if there is anything else, we can assist with to make your experience more satisfying.