HairmaxReviews of hairmax.com

Response from HairmaxMay 14, 2025

Dear Dora, Thank you for sharing your feedback, and I sincerely apologize for the frustration you’ve experienced. We’re truly sorry to hear that you haven’t seen the results you were expecting and that you've had difficulty reaching our Customer Care team. Please know this is not the experience we strive to provide, and your concerns are being taken seriously. Our phone lines can occasionally become overwhelmed during peak hours, but we are fully operational and committed to assisting every customer. We’d love the opportunity to resolve this for you as quickly as possible. To expedite support, please email us directly at [email protected] with your order details, or provide your preferred contact number and a convenient time, and we will have a representative reach out to you directly. We value your trust and appreciate the opportunity to make this right. Warm regards, HairMax Customer Experience Team www.hairmax.com ☎️ 561-314-2430 opt #2

Response from HairmaxApr 28, 2025

Dear Moe, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had. We understand how frustrating this must be, especially when it comes to finding the right product and ensuring a smooth return process. We genuinely value all our customers and strive to provide the best experience possible. We are sorry to hear that the device didn’t meet your expectations and that the return process did not reflect the level of service we aim to provide. Please be assured that we take your concerns seriously. Regarding the return policy and the 20% deduction, this is a part of our standard procedure to ensure the product can be resold as “like new.” However, we absolutely understand your frustration about the plastic film affecting your ability to test the device properly. We will review our process to see how we can improve this experience in the future. We also want to make sure you’re satisfied with your purchase. If you’d like to revisit your options for a larger device or discuss any other concerns you might have, please don’t hesitate to reach out. We’re here to assist you and ensure your needs are met. Again, we apologize for the inconvenience this has caused and appreciate you taking the time to bring this to our attention. Your feedback will help us improve our services.

Response from HairmaxApr 3, 2025

Dear Gioele, Thank you for sharing your feedback. We sincerely understand your frustration regarding the performance of your laser cap, and we apologize for the inconvenience this has caused. While the warranty for your device has expired, we do offer out-of-warranty programs designed to support customers with devices beyond their warranty period. Our team has already taken the liberty of reaching out to you via email to explore potential solutions. Rest assured, we are here to assist you and ensure your experience with HairMax remains positive. If you have any further questions or concerns, please don’t hesitate to contact us directly. hairmax international customer Support

Response from HairmaxMar 27, 2025

Dear Michael, We sincerely apologize for the frustration and inconvenience you've experienced with our return policy. We understand your disappointment and take all feedback seriously. Please know that your experience is not reflective of the level of service we strive to provide. We aim to provide clarity around our return policy, which states that returns are only accepted within a certain time frame, even for unopened products, and this can be influenced by various factors such as the type of product and its condition. If you'd like, I can personally assist you in reviewing your case and see if there's any way to resolve this situation or find a suitable solution. We want to ensure that you feel heard and respected as a valued customer. Please feel free to reach out directly, and I’ll do my best to assist. HairMax Support Team

Response from HairmaxMar 24, 2025

Dear Cher, Thank you for sharing your feedback. We sincerely apologize that your experience with our product did not meet your expectations. We understand your frustration, especially after your commitment to using the device as directed. We take all customer concerns seriously and continuously work to improve our products and services. Regarding the reconditioning process, we aim to ensure that all returned items meet our high-quality standards before they are resold, and any necessary costs for reconditioning are reflected in our policies. Please feel free to reach out directly to our customer service team if you would like to discuss your situation further. We are here to assist and ensure we can resolve any outstanding concerns you may have. We appreciate your feedback and will take it into account as we continue to improve.

Response from HairmaxDec 19, 2024

Dear Favio, We sincerely apologize for the experience you’ve had with your order. We understand your frustration regarding the delayed delivery. Please know that we strive to provide accurate and timely service to all of our customers. Regarding the shipping delay, the expected ship date was clearly listed prior to your purchase, and we made every effort to notify you about the revised dispatch timeline. We completely understand that the backorder situation is less than ideal, and we regret any inconvenience this may have caused. If there’s anything further we can do to assist you or improve your experience, please don’t hesitate to let us know. We value your feedback and are committed to enhancing our processes moving forward. Thank you for your understanding.

Response from HairmaxDec 10, 2024

Thank you for sharing your review.  Please let us know if there is anything more that we can assist with to make your experience more satisfying by contacting our HairMax Customer Service Team.

Response from HairmaxNov 13, 2024

Thank you for sharing your review, we are sorry for your experience as we only have one FDA cleared facility and that is in the US. We look forward to helping you with your device once received. Should you need further assistance, please call HairMax Customer Service Team at 866-527-3726 Option 2 or at [email protected].