Philip B.
I have a ReGrow cap
I have a ReGrow cap, but the battery stopped charging after two years. I would charge the battery, but when I used the cap, it would turn off after 10 minutes. I called in, and Josh the phone man answered. He was super friendly and found my info in the warranty and sent me a replacement battery with a waived fee. I had a very positive customer service experience, and if you have a battery problem, I would call in for help.
Response from HairmaxJan 22, 2024
Thank you for sharing your experience with our ReGrow cap and the positive customer service interaction with Josh! We're glad to hear that Josh was able to assist you effectively and provide a solution to the battery issue. It's our commitment to ensure customer satisfaction, and we appreciate your feedback. If you ever encounter further issues or have any questions, feel free to reach out. We value your trust and look forward to continuing to meet your expectations!



