HairmaxReviews of hairmax.com

Response from HairmaxJun 24, 2024

Hello Pamela, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with HairMax customer service. We're sorry to hear about the initial issue with your order not arriving as expected, but we're glad that we could verify with UPS and promptly re-ship your device. Providing an upgrade and ensuring you received it the next day was our pleasure. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Warm regards, hairmax customer service

Response from HairmaxJun 24, 2024

Dear Susan, Thank you for sharing your experience with our customer service team! We're thrilled to hear that you found our service extremely helpful in resolving the issue with your HairMax cap controller (battery pack). It's great to know that your warranty claim was reviewed and approved promptly, and that you received the replacement within a few days. Providing top-rate customer service is our priority, and we're glad we could assist you efficiently. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Warm regards, hairmax team

Response from HairmaxJun 21, 2024

Hello Kathy, Thank you for your continued support and for sharing your positive experience with HairMax! We're delighted to hear that you have been pleased with our product since 2021 and that our customer service has met your expectations. It's wonderful to know that Josh was able to answer all your questions and provide a replacement charging cord, even though your product is no longer under warranty. We strive to go above and beyond for our customers, and we're glad that Josh could assist you. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help! Warm regards, hairmax

Response from HairmaxJun 21, 2024

Dear Wayne, Thank you for your wonderful feedback and for recognizing hairmax as a strong company that delivers on its commitments. We're thrilled to hear that you are satisfied with the quality of our products and the level of our customer service. It's great to know that our USA-manufactured products, including our supplements, shampoo, conditioner, and scalp treatments, have provided you with good results. We're also pleased to hear that our customer service team has been responsive and quick to address any issues to your satisfaction. Innovation and customer satisfaction are at the core of our mission, and your recommendation means a lot to us. If you ever have any further questions or need assistance, please don't hesitate to reach out. Warm regards, hairmax

Response from HairmaxJun 19, 2024

Dear Debra, Thank you for sharing your positive experience with us! We're delighted to hear that Emily took the time to listen to your hair concerns and worked with you to develop a plan. Providing personalized and attentive service is very important to us, and we're glad that Emily's approach met your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out. Warm regards, hairmax

Response from HairmaxJun 17, 2024

Hello Eve, Thank you so much for your continued support and for sharing your wonderful experience with our HAIRMAX Laser devices! We are delighted to hear that you love your new PowerFlex Laser Cap 272 and appreciate the freedom and convenience it offers. It's fantastic to know that you value the quality and workmanship of our products, as well as their compact design, which makes traveling easy. We strive to provide the best experience possible, and your satisfaction over the past 20 years means a lot to us. We're also pleased to hear about your positive experience with our customer service, particularly with Yaritza. Her professionalism, knowledge, and kindness are qualities we highly value in our team members. We will make sure to pass along your kind words to her. Your recommendation and loyalty are greatly appreciated. If you ever have any questions or need further assistance, please don't hesitate to reach out. Warm regards, hairmax Team

Response from HairmaxJun 17, 2024

Dear Joel, Thank you for sharing your feedback! We're thrilled to hear that Yaritza provided you with exceptional service and went out of her way to resolve your issues. We'll be sure to pass along your kind words to Yaritza and let her know how much her efforts were appreciated. If you ever have any further questions or need assistance, please don't hesitate to reach out. Warm regards,

Response from HairmaxJun 12, 2024

Dear Tara, Thank you so much for your glowing review and for sharing your experience with HairMax! We're thrilled to hear that you consider us an excellent company and that our customer service has made such a positive impact on you. It's wonderful to know that the LaserBand 82 has been effective for you over the past three years, and we're delighted that it has helped address your hair thinning due to a thyroid issue. Your commitment to using the device faithfully and the visible improvements you've noticed are exactly what we aim for with our products. We're also grateful for your recommendations to your friends and for choosing HairMax over our competitors due to our customer service. Special thanks to Josh Soto for his dedication and support, and we'll be sure to pass along your kind words to him. Your satisfaction and loyalty mean the world to us, and we're honored to have you as a lifelong customer. If you ever have any questions or need further assistance, please don't hesitate to reach out. hairmax Customer Support Team