HairgrowthcoReviews of hairgrowthco.com

I would like to rate this company a zero minus. I made an order from this company, when I received the package, it was empty. It was noted from the USPS that it was received by them empty. I sent a notification to the company, they said that they would reimburse me or reimburse me with product. After the first email that they sent me, I didn't hear anything else back from them. I tried to contact them sending them multiple emails with no response. I put in a notification with the BBB and they did not respond to them either. So I have spent my money on them and no reply no merchandise only an empty package that I still have. Such bad business, exceptionally bad customer service.

UPDATE: On May 14, 2026, I finally received my order after numerous emails to the company. I have been waiting to receive my order placed on February 6, 2026 and it now in April 2026. I have emailed the company several times - emails are automated and there is no way to contact the company by phone. I have an USPS tracking number that states USPS Awaiting Item February 10, 2026. I either want my order or my refund. I am very disappointed that there is no way to contact this company by phone nor has this company responded to my several emails.

Rubbish product. Spent over £100 where i inadvertently overordered. ( I only wanted one bottle to try out) I sent several e mails straight away to cancel order. No one came back to me. I kept sending emails. The next thing, I received the product, and tried it, but all it did was leave my hair sticky. I kept trying and used up 2 bottles - nothing happened. I continued with numerous messages to try and send back all the bottles I overordered. Still no response. The last email I sent, I did get a response, saying that they could not refund because the time limit had expired. terrible company and product. They did not respond deliberately so they could say that that time had lapsed. Even giving one star is too much. If I could I put MINUS 000. Stay well clear. It's a waste of money!!

If I could give zero stars, I would. Long story short, they took my money and did not send the product. All of their customer service options are bogus. BUYER's BEWARE!

This company used to be great now they could care less about their customers. I purchased 2 items from this company and only received one item. I have reached out to customer support via email numerous of times and the bogus number they have listed on their site… well good luck with that. I will definitely be reporting them to BBB.

Products are high quality. Helped to calm my scalp and provided nutrients. My dermatologist was happy that my alopecia was stable which I believe was helped by their oils, shampoo and conditioner. I use the oils everyday - leavin conditioner everyday as well. Shampoo 3 times a week.

I purchased this product on the 8th Aug, waited until 21st Aug for it to arrive. I have the real Batana oil and this is nothing like it. It smells, looks and feels different from the real thing. Do not buy this product it is a fake. To be fair I should have known, my other pot cost me £30 for a 150ml. This was on a deal for £16 for 118ml. Save your money and get the real thing. I have requested a refund, I doubt that I will get one though!!

Let me off saying I’ve been a customer since the pandemic, 5 years! My hair grew! This is when it was JUST the oil & literally 10 ingredients before they expanded. Idk what has happened to this company! Their products have changed & disappeared with no warning or letting Loyal customers know or any updates. I get excessive emails & texts for 60%& %70 off and it’s never 60 %or 70% off. I guess they ARE truly going out of business because all their products are randomly & cust services are gone. Shampoos, conditioners etc gone. No one has responded in all the forms of contact so I’m not ordering from them anymore. I’m sad to see a good company end on a negative note & hear others have had terrible experiences. I’ve always gotten my products & sometimes a little extra gift or company note. Never what many have expressed… China?!! If there was at LEAST contact etc it would be different. It feels like a divorce. But it’s time to move on. It was a good run until It wasn’t. There are other natural companies that have great customer service ladies.