hairbrella.com is listed under Clothing & Underwear.
hairbrella.com (hairbrella.com) has 515 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Carol A.
Avoid if you live in UK - you have to pay for your own International returns via courier to USA. This is more than the product cost in the first place. Promised refunds NEVER arrive. EVER!!! And the product is not very good either.
Lucy K.
Unfortunately the swim cap I purchased for my child does not fit, and I asked to return the swim cap. Weeks later they still reviewing my request.. I did not want to exchange it as to be frank those are not great caps at all.. Very disappointed and I would not recommend to purchase from this website.
Akema
So disappointed! I bought the swim cap last year Nov/Dec thinking it would work wonders! Boy, was I wrong! My hair got soaking wet all 3 times! And I kept trying it thinking oh, I'm doing it wrong, let me try again! This swim cap is rubbish! Instead of keeping your hair dry, it allows the water in and by the end of it, my damn hair is soaking wet! I even emailed them first time it happened, asking for a refund and 2 months later, no damn response!!! False advertisement and waste of my money! Customer service is rubbish as I have not even gotten an acknowledgement for my email I sent months ago
Elizabeth
I ordered from Hairbrella 5 weeks ago and only received 1 out of my 2 parcels and no update regarding where my 2nd parcel is, which has still not been delivered. This delay is unacceptable. I need immediate clarification on the status of my order, including confirmation of dispatch and full tracking details. If the parcel has been lost, I expect a replacement to be sent out immediately or a full refund to be issued without further delay.
Response from hairbrella.comJul 6, 2026
Hi Elizabeth, We're truly sorry to hear about your experience and understand how frustrating it must be to be waiting for your second parcel without any updates. This is certainly not the experience we want for our customers. We previously tried to reach out to gather your order information, but unfortunately, we haven't heard back yet. We'd still love the opportunity to make this right. Please email us at **[[email protected]]** with your order number (or the email address used to place the order), and we'll investigate your shipment right away. If your parcel has been lost in transit, we'll work with you on the best resolution, whether that's a replacement or a refund. We appreciate your patience and hope to hear from you soon so we can get this resolved. – The Hairbrella Team
Lauren
EDIT TO ADD - Hairbrella won’t respond to your complaints or emails but they will respond on Trustpilot for more information only after you leave a truthful negative review. Pathetic. THE ORIGINAL REVIEW: Items are made from cheap material. The tightening band doesn’t work as described. Defective items at best. Started a dispute with PayPal and they have ignored it. Trashy products from trashy company.
Ruro U.
I ordered an item back in early December. The package never arrived, as apparently it got lost in transit. They said they would send a refund, but it has been two weeks and I've not received anything. It is February now, and there has been no resolution. I am thoroughly disappointed.
jackie B.
Absolute rubbish. These swim caps do NOT keep your hair. Absolute waste of money!
Monique C.
* Edit 3/5/26 Initially the company seemed great, but once I submitted a 5 star review, their customer service slid all the way downhill! For the past 5 weeks, we continue to go back and forth over an order. An item was too small, I needed it exchanged. That went well but the replacement was too large. I tried to stop a new order from being shipped because it was the larger size. They took forever to respond, so the newly purchased order was shipped. Once they finally replied, they said I could return the items but it took over 3 weeks for them to follow along. Once they decided to send the corrected order, they sent an item I have not ever ordered, a rain scarf in a color I would not ever order along with a nap cap that looked as if it had been thrown in a reject pile. They did however get the one wide brim sun hat correct. I replied and even made individual entries of what needed to be exchanged - I still have the previous order that is too large. I gave specifics and photos of which items need to be returned and exchanged. Two days later, today, they send me an email indicating that they have sent a shipping label for 1 item! They have said nothing about the item missing or the extra item that I did not order. Nor did they mention the two items that still need to be returned that I need a new shipping label for. So now, I have, I'm assuming 4 items that need to be returned but will the weight of the 4 items be covered by the shipping label sent for the one item they have made it for? AND they have not said which items will be returned to me! Only that once received, I can decide on a refund or exchange. This is absolutely insane! I guess they like wasting money. But for a company that is attempting to garner positive reviews, they're failing. ************************************ I've purchased multiple products this past month after seeing Hairbrella in my news feed for the past few months. All I can ask myself is why I waited so long! Today me and my mom tried the sun hats. They were so comfortable, although I really should have chosen a size up. The ventilated satin lining and moisture absorbing sweatband are just what a gardener needs! It was sunny and warm today and despite having sun sensitivity, I felt cool and protected. The design is great! Believe me when I say this is a quality product. The fabric is durable yet smooth and soft. We've purchased many sun hats over the years, this one is a definitely a keeper. This review would not be complete without addressing their customer service. It's just like product - great! With each order I've had questions and have received prompt responses and top-notch assistance. I really could go on and on about this company and their products, but I'm sure there is a character limit. Thank you Hairbrella! You're the product we never knew we needed. Continued success with your company.
