hairbrella.comReviews of hairbrella.com

I haven't tried it yet because I didn't get it until after my vacation but I will use it next month. Im rating customer service. For some reason when I placed my order the auto fill used an 8 year old address. I sent an email and they were about to see it was returned and they asked for my address and mailed it right out. I didn't have to look up order numbers and attached anything or help them find my order. The email I replied to was enough. I love simple solutions.

I recently ordered a rain hat, shower cap and a sleep cap from Hairbrella. This was my 3rd order since my first hairbrella rain hat I purchased several years ago. I received my order in a timely manner. After wearing my rain hat twice the stretch band ripped clean from the hat base. I was shocked because my first hat lasted a few years. I thought, here we go the quality has changed. I logged in see what I could do. Requested a replacement, uploaded pictures and was contacted within a day. Received my replacement in less than a week. Excellent service and warranty.

Excellent customer service! Prioritised my product & shipping experience

I am a repeat customer of Hairbrella. My first purchase was this past summer when I bought the "Satin-Lined, Waterproof Sun Hat" in leopard print. I found the hat to have quality materials, stylish, and of course practical. My next purchases were the black, Classic Sport "Satin-Lined Waterproof, Adjustable Swim Cap" and the black, Classic "Satin-Lined Sleep Cap." Again, both items were made of quality materials. This was evident when I took them out of the fancy shipping bags! I love how each one of their caps, hats have the protective satin lining. This is especially important to me as someone who suffers from alopecia. And, lastly, I love the sizing options for the products. I have short hair, so the Classic Sport was perfect for my head! I highly recommend shopping with HAIRBRELLA! You won't be disappointed!

The swimming caps that I purchased were amazing. I returned one of the items and they were very kind & responsive.

I absolutely LOVE the Hairbrella Classic sport XL bathing cap! I’ve used it twice and the design is exceptional ! The interior satin lining prevents pulling and breaking my hair. The cap actually glides on. The design of the classic sport cap does not allow any water to get underneath and when I take the cap off my hair looks great! It is the most attractive, waterproof bathing cap I’ve ever had. It is so easy to put on and take off. Unlike typical bathing caps this one has a wide band all around the cap which makes it very comfortable and attractive! There is a buckle on the back that you snap when you finish putting it on. It allows you to adjust the fit, no other cap has this! Besides the wonderful design I must mention their exceptional customer service. If you have a concern you contact them and they immediately return with very helpful advice. I ordered the wrong size at first but the staff at Hairbrella took care of it and immediately sent me a replacement in the right size even though I must have measured incorrectly. I will definitely recommend Hairbrella to anyone who seeks a quality product and exceptional customer service!

I gave my hairbrella 5 stars because it has stayed on night after night. The adjustable strap has been a game changer. I have tried other brands but in the morning I wake up & they have slipped off sometime during the night. I am telling all my friends and family to give this a try. I will be back for more

I ordered both the rain cap and shower cap from Hairbrella, and I’m really happy with my purchase! I keep the rain cap in my car, and it is clutch living in Florida with our unpredictable rain. Both are cute, comfortable, and do a great job protecting my hair. Definitely a great purchase!