hairbrella.comReviews of hairbrella.com

Like many other reviews on here that I wish I would have seen earlier, the hairbrella swim cap just plainly does not work. It does not matter how much you tighten the cap. It does not seal properly and water enters so that your hair gets wet. I cannot understand how they can claim that it is completely waterproof when it is definitely worse than a regular swim cap. Additionally, purchasing from Canada means that to ship it back cost half as much as the swim cap itself. Would not purchase from this company again. Its claims are dishonest.

Bad customer service . this is the third time I am reaching to exchange a product and no response - maybe if I post here they would respond?

First of all, I wrote to Hairbrella to ask why my 1-star review on their website was not being published. (I wrote it over a week ago). I sent them an email about this, and I got a response about how to wear the swim cap with some promotional links disguised as education. They said they wanted me to be happy, and would refund me even past the 30 days. I responded that I would try their suggestions one more time (I have tried this cap 3 times with the same result-wet hair) but that I was still concerned that they were censoring my review. And now they haven't responded, and my review is nowhere to be seen. Given how many one-star reviews are here, and ZERO are on their website, it seems quite clear that this pattern demonstrates crooked behaviour. And when I try their additional suggestions at home (pulling the cap low enough to fully cover my ears) it's so low on my forehead that it would interfere with the seal of my goggles. Wearing it with my ears fully out is painful on my ears, and exposes my hair on the sides. Not to mention ridiculous-looking.

The products are not good, the regular size sleep cap and the sun hat could probably fit a child, way too tight. I have short natural hair and I fit regular in every thing else, I could barely get this on my head. The customer service is horrible, they have things on their site available for purchase that’s out of stock. It had been nearly 3 weeks and my item did not ship, after I reached out they tell me it’s out of stock, they didn’t send me any updates. It was only one in stock I went to their website and it did not indicate that. They need to spend less time and money on social media marketing and invest in a good quality product and better customer. You will get the first customer that way but not repeat customers and repeat customers is what keeps your business thriving. Also notice on their website they have zero negative reviews, they are misleading customers with not revealing all honest reviews.

I ordered hairbella swim caps one child and adult I wanted to return the child cap but they told me the printing machine is not working for the return labels if I post it they would refund me the postage as the postage was more then the hat I didn’t return it as I knew I won’t get back my refund Also the cap is no good I’ve tried it and water is getting into it they are worse then the normal swim caps

I ordered the Infinity Rain Scarf. Product took forever to arrive. The color in no way matches what the website has for this item. This item cost $54 and the fabric is cheap-looking. It is also way too small for me. I sent an email to the company the day I received this item and asked for a shipping label so I could return in. I have sent an email every day for 7 days with no reply. I also left voice messages with Customer Service (no one EVER answers the phone at Hairbrella). I left a detailed voice message and finally got an email from Customer Service asking why I was calling. This company is deplorable. I can only assume all of their positive reviews are phony. Go to YouTube and watch the reviews of their products. DO NOT BUY FROM THIS COMPANY!!!! My only recourse is to contact my credit card company and have them refuse the $54 charge for this hideous, cheaply made item.

I have emailed Hairbrella at all their emails. Their email addresses listed on their website and no reply. I have called and left a message and no reply.

I bought the regular size adult swim cap because I swim laps regularly and want to protect my dyed hair. I read the instructions and watched the tutorial video before using this cap, tightening the straps and leaving my ears out as recommended. These caps claim to be 100% waterproof and my hair was completely soaked after 30 minutes of swimming. Customer service sent me the smaller size, which also leaked. Then I tried wearing both at the same time, and still had leakage. I don't understand how they can claim 100% waterproof for swimming when not even two caps prevent leaking.