hairbrella.comReviews of hairbrella.com

Response from hairbrella.comJul 2, 2026

Hi Chantal, We're truly sorry to hear that the swim caps didn't meet your expectations and that your experience with the exchange and return process was disappointing. We understand how frustrating this must have been, especially with the additional cost of returning an item from Canada. We'd still love the opportunity to make this right. Please contact us at **[[email protected]]** with your order details, and our team will be happy to review your case and work with you toward a resolution. Thank you for taking the time to share your feedback. We value your comments and are committed to improving both our products and our customer experience.

Response from hairbrella.comJul 2, 2026

Hi Nancy, We're truly sorry to hear that your swim cap didn't perform as expected and understand how disappointing that must have been. We'd still love the opportunity to make this right. Please contact us at **[[email protected]]** with your order details, and our team will be happy to review your case and work with you toward a resolution. Thank you for taking the time to share your feedback. We value your comments and are committed to improving both our products and our customer experience.

Response from hairbrella.comJul 2, 2026

Hi LR, We're truly sorry to hear about your experience and sincerely apologize for the lack of communication regarding your return and refund. We understand how frustrating it is to return an unused item and then feel like you're not receiving the support you deserve. We'd still love the opportunity to make this right. Please contact us at **[[email protected]]** with your order details, and our team will be happy to review your case and work with you toward a resolution. Thank you for taking the time to share your feedback. We value your comments and are committed to improving our communication and customer experience.

Response from hairbrella.comJul 2, 2026

Hi Sam, We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by the defective product and the difficulty you had reaching our customer support team. We understand how disappointing this must have been, especially when you were relying on the swim cap to protect your hair. We'd still love the opportunity to make this right. Please contact us at **[[email protected]]** with your order details, and our team will be happy to review your case and work with you toward a resolution. Thank you for taking the time to share your feedback. We value your comments and are committed to improving both our product quality and our customer service.

Response from hairbrella.comJul 7, 2026

Hi Emma, We're truly sorry to hear about your experience and understand how disappointing this must have been. This is not the level of quality or service we strive to provide. We have already reached out to you privately by email regarding your concerns and have offered a resolution. If you haven't seen our message, please check your **spam or junk folder**, as it may have been filtered there. We hope you'll review our email and give us the opportunity to make this right. We look forward to hearing from you. – The Hairbrella Team

Response from hairbrella.comJul 2, 2026

Hi Leena, We're truly sorry to hear about your experience and sincerely apologize for the issues you encountered with your swim cap, satin bonnet, and the follow-up on your replacement request. We understand how disappointing this must have been, especially after you had already been promised a resolution. We'd still love the opportunity to make this right. Please contact us at **[[email protected]]** with your order details, and our team will be happy to review your case and work with you toward a resolution. Thank you for taking the time to share your feedback. We value your comments and are committed to improving both our product quality and our customer experience.