hairbrella.comReviews of hairbrella.com

used it twice - put it on back to front and then tried front to back - i have very curly long bleached blond hair that’s really getting damaged by the chlorine so i saw a discount and gave it a try. Twice soaked through. awful! asked for refund policy and was told as long as it was not used, I could return it and they can resell it. Why would I buy something without using it? Now I read another review from someone who wanted to return theirs and they were told they couldn’t because it was outside the 30 day purchase date. So I wonder if it was within the 30 day purchase date would they have accepted their return when they clearly stayed in their review that they used it on their daughter and their daughter‘s hair was soaked through as well. So they can issue all their understanding of my frustration, but honestly, this is a bunch of crap. Sadly, I wanted this to work. I wanted to support a woman’s business - but your product is not good and your return policy is worse - you could easily accept returns - sanitize them and even donate them. shame, sham.

Sadly I too purchased the swim cap under false advertising claims that it would NOT leak and my hair would NOT get wet. However, as others have stated the cap leaked water no matter what I did, now I adjusted or how tight made it after watching the video over and over again assuming I was doing something wrong when in fact the advertising is fraudulent. Hairbrella, what are steps to get a FULL refund?

I purchased the swim caps in April for our upcoming trip. They did not fit my son, as his locks are too much for the swim caps, so I reached out to return. I sent numerous emails and never once received a response. I have loved the previous products I have purchased, but the lack of customers service with my latest purchase has left a bad taste in my mouth, and I will no longer conduct business with them.

I swim on a daily basis so I was really super excited to try this waterproof swim cap. I have gray naturally curly hair and I like to keep my hair as dry as possible. Well, I tried this cap three separate times, ears in, ears out, cap super tight, cap snug/firm; nothing seemed to work. My hair was SOAKED every time! I wanted to believe it so I watched the tutorial videos, I was convinced I was not wearing it correctly. Boy, was I wrong. After trying two more times, I was done. Not only is the cap not waterproof, it is super uncomfortable. The final time, I even got a headache from the tightness around my face and head. My homemade shower cap/bandana hair cap keeps my hair more dry then the Hairbrella cap. Sorry Hairbrella; I had faith is you but I am so very disappointed.

I bought two kids cap and neither worked as promised. At this price point you want results but my children hair got soaked! This cap worked no better than the cheap swim caps!

Horrible company. Unprefessional, unresponsive, defective products. Bad all around. I placed an order and it did not ship in 24 hours as advertised. After a week and a half I reached out via email to find out what was happening with my order as it never shipped. I didn't get a response so I messaged on facebook. I got a response there 2 days later and an email response a few days after that. I requested the order cancelled in both places and instead of cancelling my order they shipped it out anyway and told me I could just return it once it was recived. I was upset that they shipped it anyway after I requested the order cancelled. The products arrived and I decided to go ahead and try the shower cap since it was here. It was terrbile. It leaks all the way around the stitching - the inside satin lining was wet after my shower and thus so were my dreads. The tightening band doesn't work - the little clip doesn't actually hold onto the elastic to keep it tight so it just loosens up immediately. I sent a message via facebook that night telling them about the faulty shower cap and that i just wanted to return the whole order and reiterated that I was unhappy they shipped it after I requested the cancellation. No response. I emailed, no response. I sent another facebook message threatening a paypal dispute and a day later I finally got a shipping label. I shipped the order back all new aside from the faulty showercap. I waited 2 weeks and messaged again asking when I would see the refund. No repsonse. 3 days later I filed the paypal dispute. The next day I get a response on facebook asking me to cancel my dispute and they would refund me. That it's basically my fault it's taking so long because I opened the dispute and they can't refund me with that happening. I know, that if I cancel my dispute I can't open a new one and I would no longer have any recourse. The dispute is still open as paypal is waiting for a response from Hairbrella. This has been going on for a month and a half at this point and I'm just ready for my refund and to move on with my life. DO NOT BUY FROM HAIRBRELLA.

The swim cap clearly says 100% waterproof and leakproof. This is not accurate. I tried to give it the benefit of the doubt after the first try, so I tried twice. Both times, my hair was unprotected and soaking wet. If you want the truth, this product does not work. I would not purchase or recommend.

Placed an order June 10th, then they waited almost 2 weeks to tell me parts of my order is out of stock. I sent them multiple emails and got no response. Even attached the owner to those emails. No response. Had to message them on Instagram, they asked for order number then no response. After the second message, I had to contact my credit card company. At that point it was already more than 3 weeks, close to 4 weeks since initial order. They delete comments on Instagram when you comment that your item is missing, send you a private dm yet never follow through. Horrible customer service and I truly wanted to support.