hairbrella.comReviews of hairbrella.com

July 2026 update with company since previous encounter (below). So since then, a rep reached out to me to make things right. She was apologict and express empathy for my horrible experience I had encountered. I greatly appreciated that. She/they did delivered on everything she/they said they would do to make things right. I recieved my swim cap!!! I greatly appreciate someone reaching out to make the situation better and to reestablish their trust a company. That shows the company cares and their professionalism. It made me feel a lot better in wanting to make future purchases with them Unprofessional company Absolutely unprofessional. Elaiza was suppose to help with doing an exchange i orderedthe wrong size for my daughter. I sent back my original order to exchange for a bigger size and have yet to receive the new order. Per tracking info they received my return on the 15th yet Noone has reached out to me . Rachel said she will look into it this pass weekend around the 16th/17th but I have yet to hear from her or anyone. So I've paid for a product that I nolonger have. Unprofessional so I've had to open up an investigation

I bought the hairbrella sleepcap. It does what they say it does. Doesnt slip off and gentle on my edges. Only gave it 4 star as the brown one i bought does stain my pillowcases

The product is great , I was given the scaf for christmas gift. The only thing is it needs to have an opening in front so that I do not have to put on over my head it messes up the hair. but i like the scarf

The snood is great and thicker than I expected and looks very chic whilst practical. The only reason for 4 stars is it took near a month to arrive. When contacted customer service were very helpful, letting me know there was delay in getting it shipped as awaiting stock. Had they told me that at the time I’d have been less impatient! But alls well now. Love it 😻

I brought a regular sized women’s swimming cap and it fits almost perfectly! The fitting varies around my hair based on what hairstyle I have at the moment. Therefore, I would recommend getting an XL size of you tend to switch up your hairstyles often! Other than that, it is an amazing swimming cap that I would whole heartedly recommend to anyone!

Quality great

I ordered two swim caps and a men's sleep cap. The swim caps were correct, but the men's sleep cap wasn't. I reached out to customer service, and my replacement was processed. After using the sleep cap for a month, the strap broke. It's a great cap, and I love it, but the strap/clasp mechanism is sensitive. I'll reach out to customer service again to ask if it's fixable. If not, I'll order another one, because I love the satin lining and like how it fits securely on my head. Overall, a good experience with Hairbrella, and I would still recommend them.

I love my hairbrella products. I purchased the sleep cap and the shower cap. The sleep cap is satin-lined and stays on all night. It does not leave imprints on my forehead. The shower cap has a suede-like feel on the outside and is satin-lined on the inside. It is completely water-proof and keeps my hair completely dry in the shower. The one issue I had is that the black dye on the black sleep cap that I purchased bled on my ivory pillowcase. However, after washing it in the washer, it did not bleed anymore. I love both products!