hairbrella.comReviews of hairbrella.com

As a lap swimmer, I tried and tried to seal it properly. Not even a smidgin’ of my hair was dry. I gave up. The expensive cap has been in my swim bag for a year, now. Frustrating.

Products are cheap - got the nap cap- it’s so tiny and I have a small head! And poorly made- and waterproof infinity scarf- absolutely massive it looks ridiculous on and it’s super cheap looking fabric. Going through the returns process was brutal. I’m talking a month of back and fourth then asking the same questions over and over again (is it ai? Is it a new person every time?) until they finally gave me an address to return it to- which I of course had to pay for. Let’s see if they provide a refund even!

Hairbrella describes its products as Satin, but when my packages arrived, it clearly states on the packages that the fabric is satin polyester (the part that covers your hair)----well, that's going to cause a lot of sweat during the night, so this product won't work for me. I wish they'd advertise that it's satin polyester--instead of satin...thank goodness silk is the best fabric for hair, and not satin or satin polyester. I really wanted to love this product.

Satin lined waterproof infinity rain scarf (Sugar plum) I made an accidental purchase on 6th Jan - as i was just going through to checkout stage with a code to see how much it was, but there wasn't a confirmation stage so it just purchased. At over £60 I needed a refund ASAP! I emailed straight after the purchase to ask them to cancel the order. The next day i got an email to say it had been shipped. They emailed me back and said it was too late so i had to wait to receive to return it. Once received i had to pay £10 to return it. They received it back on 28th Jan and confirmed to me they got it. Emails have gone back and forth and its now 25th Feb and I've still not received the refund. The quality of the hood was really good, i was surprised. If it hadn't been so much money i would have kept it. Or if they had offered me to keep it with 50% refund or something (as it was costing me a trip to the post office and £10 to ship back to USA). Id then be writing a very different review talking about excellent quality and customer service. While they do reply to emails which is good - sadly they don't process refunds/in a timely manner. If I'd kept it I'm sure my friends/step daughters would have wanted to know where i got it and purchased ones. Or i would have bought them as gifts when there was an offer on.

Despite 4 emails ref a return of the classic swim cap , I have not received any reply - they do state that you have 30 days to return the item. I did get a messenger notification from them saying they would reply in one day and that day came and went with no reply / such an unprofessional company that have no after sales customer care. Says alot about the company.

Ordered over a month ago. Reached out after about 2 weeks to find out the the product was out of stock and not even dispatched. Those things happen, but they didn't even reach out to me to let me know, but instead, I had to chase them. The product arrived today, so haven't had a chance to test it yet, but the communication was horrendous 😕

Products arrived in a timely manner. I ordered 3 items and requested refund on rain jacket because even though it says one size fits all it was huge on me and not adjustable as described. The return process was a nightmare. It was necessary to repeatedly follow up with them every step of the way because their response time is not what they promise. Once approval was made they didn't issue credit. Wrote them again and they kept urging me to get a store credit, not a refund. More than once I stated I wanted a refund, person didn't even read my emails, requested info that was already submitted. Even after resending photo and reason for return and full refund request, I again was offered a store credit and future discount (at a less percentage than the original offer). A very frustrating process. Even though 2 of the products I kept are just okay I would never order anything from them again because of their extremely poor customer service. Update 12/11/25 : Hairbrella CS reached out to me by phone and email since I wrote my initial review. To their credit, my concerns were addressed and apologized for. My refund was also adjusted to my satisfaction. Even though the refund process was lengthy and time consuming, I do appreciate the company did go the extra mile to make it right in the end.

I purchased the waterproof rain scarf. It’s just too small! It either doesn’t cover the front of my hair if I pull it back to cover the back of my hair, and if I want to cover the front of my hair, the back of my hair isn’t covered so either way Hair is definitely getting wet! This isbecause this material is just too short if you have shoulder length hair. Really disappointed. The material is absolutely waterproof but it just doesn’t fit a normal person size head, who has shoulder length hair! I really thought that this was going to be the answer but sadly it is not and the journey continues!