hairbrella.comReviews of hairbrella.com

The order and delivery was fast. However, the emails advertising the products coming everyday became quite annoying,but that was not big deal. The problem started when I wanted return the ordered item. In order to do so, one has to start the chat from the company site. Upon sending required massage describing the reason of requested return there was not answer. Three days later, despite my emails to customer service and sent messages to the chat on the company site , I still have not got in touch with company representative about how to return the order.

I ordered a swim cap to protect my hair from chlorine and it did not keep it dry at all. Water seeped into the crown where there is the most room in the cap for long hair and my hair was soaked. I contacted the company and they would not give a refund. They only offered a store credit. What good will that do if I don't need anything from the limited products they offered? Beware ordering from this company.

This swim cap is a complete disappointment. Water gets inside the cap EVERY SINGLE TIME. Not once, not occasionally—every time! My daughter and I have both tried it multiple times, adjusted it every way possible, and it still leaks. At this point, I’m not sure what the cap is actually supposed to protect your hair from because keeping water out clearly isn’t it. We gave it more than enough chances, and it failed every single time. Don’t waste your money expecting a water-resistant swim cap. This was a complete miss for us, and I would NOT recommend it.

They aren’t 100% waterproof which is what made me purchase unfortunately 2 for our holiday. I bought them in advance for the holiday which made me miss the return window too and it’s disappointing for how much they cost. I wanted to keep my niece’s hair as dry as possible for our holiday as she loves swimming but after being in the pool so much her hair didn’t stay dry at all. The only part of the holiday it was good for was myself at the waterpark but being in water for long periods doesn’t keep your hair dry.

Today is Sept 1. I mailed back a sun hat, which was delivered on Sunday, May 22. Despite the amount of time that has passed, I have still not received my refund. Since returning the item, I have continued to receive emails asking whether I would like to exchange the product or accept store credit. I have already made my preference very clear: I am requesting a refund to my original method of payment. I am not interested in an exchange or store credit. The company reached out on July 8 offering a store credit, but I want a refund, and have received/heard nothing else since then. This is unreasonable amount of time to wait for a refund.

I ordered on July 23rd. The item never shipped. I asked for a refund because it didn’t ship. I was told that my refund would be sent in 7-10 business days. Time passes and i still haven’t received my refund. I email them and they ignore me. I send messages on social media and they tell me to wait 2-3 more days for my refund. This company does not do legit business and will not refund you for items they admit that they didn’t send. Do not order from them! Update: They refunded me as soon as posted this review. My feeling still stands. Do not order from them!

I was really excited about the hairbrella as I love swimming but my braids don’t always allow for it as they take a long time to dry. When I found the hairbrella I eagerly ordered it and waited, then waited, then waited. Then Friday came and we got a delivery notification but there was no package. Contacted the delivery driver and was told he couldn’t find our address so brought it back to the warehouse and said it would be delivered on the following Monday however the package was marked as delivered. We waited another week from the posted delivery date and reached out to hairbrella many times with no response. So we filed a claim with our credit card company. After filing the claim hairbrella decided to contest it and send fake documentation to the credit card company that the package had been delivered and received forcing us to reopen the claim and go through with it again. I knew this company wasn’t the best and had cut my losses once we had to do the chargeback but what I didn’t think would happen is them creating fraudulent documents to try and save face. This company is a total scam and I’m beyond disappointed. Do not shop with them.

I purchsed a Hairbrella in hopes of it keeping my hair dry while I helped teach my 4 year old granddaughter to swim. Mind you I never went under water but with her jumping in and the splashing water got in around the front of my head. I watched numerous videos on YouTube and from Hairbrella per their suggestion when I reached out for help. I attempted behind the ears, over the ears....tightened to the point it was uncomfortable. I requested a refund because I was within their satifaction time period and was told that I would be receiving one but as of yet I have not gotten a notification saying one was in the process and this is almost one month later.