Hag OfficeReviews of hag-office.com

This is not a review about the product, but the overall experience with the company. This review is written in the end of July. I placed the order at the beginning of April. The item took two months to manufacture and then was shipped using a cheap courier. The order is lost and I haven’t received it yet. Customer service has not resolved the issue and is taking a long time to reply. Overall experience is very bad for such a premium product at a premium price point. Do not recommend.

These chairs have caused me back pain in areas I didn't even know could hurt. I've used many office chairs over the years and not a single one has caused the level of discomfort and pain that these Capisco chair have. Heavily markets these products as "ergonomic," yet they could not provide any evidence for those claims. The customer service was absolutely deplorable. Avoid at all costs!!!

Absolutely one of the most disappointing products and customer experiences I’ve ever had. The HÅG Capisco is marketed as an ergonomic, premium office chair. In reality, after about two weeks of normal daily use, it caused severe back pain. No matter how I adjusted it or changed positions, the discomfort only got worse. This is not an “adaptation period” — this is a chair that simply does not function as expected in real-world desk work. The whole “ergonomic concept” seems detached from reality. You’re effectively expected to sit in unnatural positions and not use the backrest in a normal way — which completely defeats the purpose of having a backrest at all. Ironically, their own marketing materials show people using it like a normal chair. Customer support was even more frustrating. Instead of addressing the issue, I received repetitive, scripted responses that felt no different than interacting with an automated system. There was no real attempt to take responsibility or provide a meaningful solution — just deflection. For a chair at this price point, this is completely unacceptable. Worse comfort than a basic low-cost chair, combined with a very poor support experience.

Bitte nicht mehr dieses Unternehmen! Gasfedertausch! Das Unternehmen hat hierbei eine ganz schlechte und völlig komplizierte Leistung vollzogen! Zudem hat der Tausch extrem lange gedauert und ist auch noch nicht abgeschlossen!? Ich werde von HAG nichts mehr kaufen!

Es wird mit einer Best-Preis-Garantie geworben. Von dieser wollte ich Anspruch nehmen. Ich wurde darüber informiert, dass diese in meinem Fall (Anwendung von einem Gutschein) nicht greift. Leider ist dies auf der Website nach §5 UWG nicht so beschrieben und damit eine Irreführung. Im Klärungsversuch wurde meine Bestellung ohne mein Einverständnis storniert, obwohl wir einen rechtswirksamen Vertrag haben. Keine gute Abwicklung vom Kundenservice und Geschäftsführer. Gerne weiterer solcher Fälle bei der Verbraucherzentrale melden!

The worst scam company ever! I wanted to order several chairs for my office, but I decided to order one for myself first to try it out. It’s a good thing I did because I won’t be buying from them again. I ordered a beige chair but received a grey one. They claim that the chair I received is the correct one, even though their website clearly states it is beige. From the beginning, I told them that if they couldn’t find a solution, they should send me a return label. They promised to resolve the issue and I waited from 28 December until 12 January and nothing was resolved. When I received the material sample, it still looked darker and warmer than the chair itself. Also I didn’t buy chair from the store with sample, but from their official site, and it doesn’t say anywhere under description that colors may be not what is stated. Despite this, they refused to send me a new chair with a different color or offer good discount, insisting that I got the chair at a Black Friday price of €877 when it supposedly costs over €1,800 which is not true. Why lie? Their website states this chair costs €975 without discounts - only €98 more! And if I were to buy the same model for the company from DPJ Workspace, it would be even cheaper. Instead, they wanted me to “contribute” €140 toward a new cover set. Eventually, they called and told me that it was my fault for “expecting” a specific color without ordering material samples from another country first. I’ve ordered furniture from various countries to Sweden before and never had an issue with color accuracy. If you advertise something as “beige,” it should be beige - not grey. In the end, they offered me €50 as a “gesture of goodwill.” What a joke! This is for a chair they claim is worth €1,800? I didn’t even receive what I purchased! Thankfully, I only ordered one chair instead of 5.