Habitat for HumanityReviews of habitat.org

We bought a microwave from habitat in Tulsa. They said they we had 14 days to return it, when we tried to return it they refused to take it back and give us a refund. We are a elderly couple living on a fixed income being cheated out of almost a hundred dollars really hurt us.

On December 27, 2025 I went to Restore in Kemptville and bought an older stove that they had for sell. I said would it be a problem for me to pick it up in a weeks time. Lisa who manages the store said "No problem" I said afterwards to Lisa "It will need a good cleaning, the oven part is filthy with grease and grime" Lisa said in a rude manner "That's why were selling it so cheap" and walked away? I came by a week later and told the gentleman that was working in the loading dock that I am here to pick up my stove. He helped me load it onto my trailer , which was nice of him. I thanked him and drove home. When I arrived at home I took the tarp off and inspected it and found scratches all over the front panel with paint scrapings on the elements that were not there when I had bought the stove a week earlier? My wife saw this also and said "We did not buy this like this!" This was deliberate! Each dial had deep scratches as if someone had used a rough gritted sandpaper. I was appalled to this kind of treatment from this store. I wrote a letter to Restore management and told them what I am telling you and have heard nothing back from them in regards to the stove?

I can NOT believe the prices here, is this a joke? this is a place for low income people? you need to be ASHAMED charging these prices, better off buying brand new and be the only owner,, ABSOLUTLEY DISCUSSTING.

A month ago, I received a recommendation to donate my high-end furniture to this organization. The furniture is now available in the store with an estimated value of $13,000 to $14,000. We also paid over $450 for the pickup service. Unfortunately, after numerous failed attempt to obtain the receipts, to this day we have not received any receipts for our donations, nor has anyone reached out to us. We have more truck load of items to donate, most of which are high-end furnishings. Due to the organization's practices, we are now looking for alternative options to make our donations. After reading numerous negative reviews, we now understand our situation, as others have experienced similar difficulties in obtaining donation receipts.

Started by being impressed by ethos but saw illegal cigarettes being sold from the premises (Lisburn, NI) when I was dropping things off. Could barely get access to drop off zone. Woman (& her dog):was there to buy cigarettes! Took up 2/3rds access space.

Salt Lake City store is very unorganized, not many items priced. When I asked about a price the gentleman asked me what it was, he didn't know, looked up the item online and gave me that price. Hard to justify spending full price when items are used, possibly damaged and can't be returned for a refund. The store is full of items. I would suggest making deals with customers, working to get stuff moving out the door. If someone actually knows/understands the item sell it to them. So much stuff comes in everyday and The Restore is acting like its gold. Most is junk, If someone is willing to use the item, do everything in your power to get the item out the door.

There was a sign for doors $25 dollars. When I went to purchase a door they tried charging $70. It was a single interior door. No frame, no pre cut slots or key hole slots. This store has been rude with us in prior sales. We so at a lot of different locations and this particular location in Athens, Ohio. I nor my family ever step foot in this location again. The Manager himself is quiet rude,as well as a few of the women working there. There was some of the younger gentlemen there that was very helpful and nice to do business with. I feel if there is a sign telling prices for such things and the item it setting with said items the prices are all listed as such. Especiallywhen there WASN'T a separate price listed on said product. Even have different types doors, such as screen doors and exterior doors are all separated in different areas. This location is the worst o e I have ever been to, amd I have traveled from TN , KY, and Ohio stores.

Please read carefully the way this business works. They charge $50.00 for donation pickup. You fill out a form and attach pictures of what you are donating. When movers come they can refuse pickup based on their opinions on if they feel they can sell your items. Your $50.00 is non refundable based on their mood/opinion. They pretty much want your used items to be like new. I had a chair that had slight worn spots on arms but nothing disfiguring and they refused it. Don't waste your time with this place.