HaarkoReviews of haarko.com

I bought two knives previous and they are awful. I either want replacements or I want my money back. I have pictures of the pitted blades and the broken Beachwood handle that was delivered. Both knives have pitted blades. I can get my knives sharpener on my home sharpener I thought these were supposed to be nice sharp blades.

FFS why do I need to write a review to buy a product?

July 12 I have responded to this company after reading the email sent through Trust Pilot. I reiterated that I do not have an order number since I did not order it in the first place. It feels like we are just going around in circles. I just want to verify Haarko does not use my credit card and how I can return this unwanted knife. I used the url given in their correspondence and have found no form they asked me to fill in. It feels like the this will never be resolved. Still I am hoping… Buyer beware is a good slogan to live by. However I was not buying the Haarko knife I received by mail from China. I did not order this knife. Immediately, I sent an email to say I did not order this knife, and certainly did not want it. I received a form response saying they were ALL too busy to give a full response but ‘they’ would get back to me “soon”. I was told to have my order number with my tracking number ready to give to whomever I would eventually speak to about a refund! This was all too familiar, in fact, it was exactly word for word from another company I received an automatic response from. I looked for this knife under Haarko which is the name on the box holding knife. I found it under Seido Knives on the internet. I believe a legitimate order I made using my credit card has been used again but for a product I did not order. I also believe I am dealing with distribution company with shady, and unethical selling and marketing strategies. I am talking to my bank to ensure any further charges to my credit card are not covered by any of these unscrupulous companies. But I want others to be aware that your credit card information may be shared by some companies which are dishonest. So many ways for crooked companies to cheat or scam us these days! Sincerely J Aston

One month ago, I left a bad review as I am on Haarko's mailing list out of the blue. After they tried to get my bad review offline (which now is a verified one), they told me I would be removed from the mailing list and I was on it due to a glitch. Yeah right. Well, almost one month later, I still receive emails from them without any consent. Update 02/05/2023 Again, they think they are emailing me because I ordered something at their company. This is not the problem. I have never bought something from them but unfortunately, they have put my email in their marketing system and I am receiving marketing emails from them without my consent.

Worst customer service I've ever seen! The don't want you to return any of the products so they make it impossible to get anyone on the phone and all emails to "Support@haarko" get returned undeliverable.

Habe nach den Berichten 4 Messer als Weihnachtsgeschenk gekauft. Da diese erst Anfang Januar 2022 angekommen sind, möchte ich diese zurückgeben. Haarko verweigert die zugesagte kostenlose Rückgabe innerhalb von 14 Tagen, da ein Rücksendelabel ins Ausland nicht möglich sei. Anfragen direkt per Email blieben unbeantwortet, die vorige Antwort kam erst, als PayPal eingeschaltet wurde. Kann jetzt auch nach fast 3 Wochen die Messer nicht zurück schicken.

If I could I would rate this company at a NEGATIVE 5 stars! After seeing a commercial on TV, I decided to try one of these knives. They look fantastic! BOY WHAT A MISTAKE! I never have been able to try the knife myself. During the web site ordering process, I was inundated with pop ups offering me additional items related to the knives. I was under the impression that the additional items were “added” on to my original order & that the $$ amount that was shown was my TOTAL. I did NOT understand that EACH item I added on was the amount shown on the screen. Imagine my surprise when I received an email from PayPal informing me of the THREE orders each $45-$55!! I spent over $150.00!! I IMMEDIATELY contacted the company & explained that I did NOT want the “add-ons”. I was told they would do their best to change my order. Then FIVE days later I get another email telling me that my “order is on it’s way”. I immediately contacted the company by “CHAT” on the web site. The lady on the chat said she could refund 50% of the price!! I let her know that it was not my doing that sent an unwanted order out that had been CANCELED FIVE days prior, & that I wanted 100% of my money refunded & absolutely did not want ANY merchandise from them if they were going to be that dishonest & try to scam me. I was told that my order couldn’t be changed, it was to late it had been processed, even though it had been FIVE days & I had contacted the company within 8 hours of the order being placed. When I did get the package in the mail it was a plastic bag & it was shredded on some corners & there were holes all over it so I taped it together the best I could, only to find out that I couldn’t just deny delivery, I now had to pay $22.00 to ship it back because I had "altered" the original package!!! Then I get an email from the package company saying that they can’t deliver the package because it only has a PO BOX !! When I contacted the knife company, they wouldn't/couldn’t give me the address. They said since I had filed a complaint about the $150.00 that they charged me, they can’t give me the address!! I am unsure when, but I know I will be getting that package back & when it comes time that they will FINALLY give me the address, I will have to pay an ADDITIONAL $22.00 to FINALLY ship the knives back to them!! So this mistake will cost me over $200.00!! This company is a NIGHTMARE to work with! If you don’t want a headache, I suggest going elsewhere & purchasing ANY other company’s knives & let this company SIT ON THEIRS!!!! I will raise my review from 1 star to 3 stars because I still feel that there is some work they need to do with their customer service. I am happy to say that the company did in fact refund the entire amount of money. I do hope they will also make some changes to the training of their representatives if they are going to refund your money in the end anyway they should train them to say that, not bicker with you until you are so upset you feel the need to look elsewhere for assistance in getting your money back.

I purchased two haarko knives completed with sheathes prior to christmas. When I received them I realised that they were not what I was looking for. I knew that there was a 15% restocking charge, which I accepted, but the website was not clear on other hidden charges. I paid over£14 to return the knives to lithuania, and then was also charged a £7.50 return fee. An expensive mistake on my part, but all the charges have made this an unfortunate experience 28/1/2022: update, haarko never sorted out anything, seems to me that they put a lot of effort into maintaining an image of good service, but no substance to their actions. It would be interesting to ask all the other customers what their experience of aftersales was like, mine was nothing at all