Heritage AuctionsReviews of ha.com

Good evening. I tried to access an auction today. I've been trying to enter my information for over an hour, but I couldn't. I couldn't bid on the item I wanted. I feel frustrated and incensed . I will never work with them again.

The fees are outrageous to begin with and then when you receive your items if they are broken they will not give you a refund. It's a complete waste of time and money. EBay is much safer and won't break the bank. Who doesn't give refunds for broken materials? It's a complete joke

I read the reviews and not satisfied with what I was about to consign. can't afford the Bull Larkey. Dosen't sound like a safe bet. Things missing and to much S--t.

I regret to say that my experiences with Heritage Auction House have been deeply disappointing, and I would not recommend their services to others. Here are the key issues I’ve encountered: 1. Failure to Honor Auction Wins I won a piece at auction for several thousand dollars, only to be told afterward that it was a “mistake” and the item was not available. An auction house’s credibility is built on the integrity of its processes—verifying items, accurately listing them, and honoring sales. Heritage had taken photos of the piece, printed it in their catalog, promoted it for months, accepted pre-bids, and finally put it up for auction. To retract the sale after it closed is inexcusable. This caused significant frustration, especially as I could have used those funds to bid on another piece instead. Their lack of accountability in this matter is alarming. 2. Unfair Double Standards In a separate instance, I placed a pre-auction bid on an item by mistake. I realized the error and contacted Heritage before the auction date to request the bid be pulled. Unfortunately, their customer service failed to respond in time, and the bid stood. After I “won” the item, they refused to acknowledge their error or cancel the bid—even though I had reached out well in advance. Ironically, they showed no leniency here, despite failing to honor a sale when the roles were reversed in the previous instance. This double standard in their policies is both frustrating and hypocritical. 3. Misrepresentation of Items On another occasion, I purchased a collectible item that was listed with incorrect details, specifically the year of the piece. Auction houses are supposed to set themselves apart from platforms like eBay by verifying the authenticity and accuracy of the items they sell. This kind of misrepresentation undermines their credibility and betrays the trust of their buyers. In summary, if you’re seeking an auction house that values integrity, provides responsive customer service, and ensures accuracy in its listings, Heritage Auction House falls short. My experiences have been riddled with poor communication, unfair treatment, and a lack of accountability. I expected more from a company that positions itself as a professional auction house.

Online they state the give free appraisals, so I sent a couple of pictures of some coins to see what value they may have. Heritage responded saying my coins didn't meet their consignment criteria. I didn't ask to put them on consignment, I just wanted an appraisal like they advertised they do. Zero stars would be a better review.

So unprofessional. Barely communicated or showed interest in items they allegdly sell for very high amounts.....or do they. Is this more of their bubble shill scams? Say one thing website says another. Then I go read reviews at bbb and online. Now Im glad I was driven away, probably saved myself thousands rather than making it. Thumbs Down.

No change ,very poor company to deal with when issues arise. Blagged their way through the last complaint , just avoid

Tried to bid on a piece of art, they've got my CC number for verification which is fair enough but they also want a photo of either my passport or drivers licence... Might as well give them my date of birth, mothers maiden name and the name of my first pet while I'm at it. Sadly, you've lost out on a couple of thousand dollar bid, plus whatever the import duty and VAT would have cost me for a piece of art by my favourite graphic novel artist. Life's too short