Heritage AuctionsReviews of ha.com

Emailed them twice about having an invoice not reflect sales tax, since it is being shipped to Oregon. Ignored me for over a week, but they had no problem reminding me that if my invoice wasn't payed I'd accrue interest. On ebay it happens automatically, when it realizes your shipping address is Oregon. I will try my best to stick to ebay. Heritage is also confusing. Proxy bidding, and different layers to when an auction ends. Make sure you really calculate your winning bid also. Tax, buyers premium, shipping adds up. Oh and there is also a CC fee. Yet something else ebay doesnt have, since I use an ebay CC, which even gives me 5% cashback. Heritage = Unnecessary stress.

I would avoid this auction house as they are very unreliable and have horrible shipping practice and take no responsibility over problems that happen with the shipping company. I won a watch thru them which was shipped to an address I provided (same address used before with no issue). However, this time, USPS didn't deliver it to the designated address but instead delivered to another address, VISIBLE in the proof of delivery. HA refused to take any action to sort this issue (I am sure if they call USPS, they could sort it out) and is hiding behind this clause : "Buyer on lots designated for third-party shipment must designate the common carrier, accept risk of loss, and prepay shipping costs." — [T&C, Section.32] Basically, they take zero accountability on shipping method they selected or use the shipping insurance to refund me back (I suspect they didn't insure the package properly). All in all, bidding with Heritage Auction is very unreliable and their customer support practice is horrible. I'd avoid at all cost. There are many other auction houses that are much more reliable and deal with such issues in a better way.

I recommend EVERYONE avoid these scammers and liars. After a year, we fought for our thousand dollars, and after threats from lawyers, they suddenly backed down and are happy to return our money. Well, well. However, we received a form that we have to fill out. The associated fee is $50—to get back the money they legitimately owe us.

I sent a photo online of a framed vintage 3d oil on canvas of a sea scape. It was unsigned. I needed a value. They sent me back an email simply put, they don't know. Forgive me, but aren't these art auction houses supposed to have ways to research these works even without an artist signature? It was very disappointing, almost embarrassing. No artist signature, we have no idea how to help you. If it had an artist signature, I could do the research myself. Don't even waste your time with this popcorn stand of a place.

I have extensive experience shipping high-value, fragile items and have dealt with many companies in this space — Heritage is one of the worst in terms of customer service. The simplest requests take days to get a reply, and anything more complex can drag on for more than a week. In my case, I asked multiple straightforward questions about my purchase — including basic shipping details that any auction house should have on hand — and it still took close to a month to get all the answers. If something goes wrong with your item, I have no confidence they could resolve the issue in a timely manner. Before bidding, I strongly encourage potential buyers to test their responsiveness: ask Heritage a simple delivery or item-related question. Then ask yourself — if they take this long to answer now, is this the type of service you want if there’s a real problem later?

Lazy people don’t actually help! I highly don’t recommend!!

Broken sign-in, fix your website. The website does not even remember sign-in credentials so I can not make a bid. Worst site experience I have ever had.

Heritage just like many other auction houses are just looking for "easy sells" they provide nothing to the community and no interest in history. They are lazy, rude, and misinformed.