The product arrived in a timely manner. It was pretty easy to put together. For my first time buying this product. I bought it for my truck since I didn't have one and I go to alot of car & truck shows.
Response from H3R Performance, Inc.Nov 21, 2024
Thank you for the 5 star review! I am glad the installation of the Seat Mount + Extreme Duty combo went well! If you have a chance to send us some installation pictures as well as showing us your truck, we would love to see it :) [email protected]. Don't forget to check out the referral program, when you sign up and refer friends they will get a discount and you'll get $20 for each purchase. Details on the website.
BK
Benjamin K.
Bought a $385 paper weight, never again for H3R
Bought a clean agent fire extinguisher ($385) to upgrade my current one to something nicer looking inside my car. I'm using a tek208 mount, which is rather tight fitting. It doesn't open up as much as other mount so accepting the bottle can be difficult if the extinguisher isn't as advertised. Knowing this, I called H3R before purchasing and verifying this wouldn't be an issue. Once I got the extinguisher, I could immediately tell the slight flare on the bottom was going to make this a challenge. The powdercoating at the bottom is also really poor quality and chipped off ever so slightly. Also, the serial label they use is that tamper-proof tear away junk that's perforated a hundred ways diagonally and it was already messed up and missing a few of the small tear off tabs. Nothing major, but definitely not in great condition for buying something new. After struggling to get the cylinder in the mount and further messing it up, I just went ahead and removed it. The only reason I bought the damn thing was to get a cleaner look and this raggedy label made it look like 💩 (this would later haunt me). I could never get it mounted cleanly like I wanted so I decided to return it. Again, I called to start the process and I explained the label was removed. The lady I spoke with told me it wouldn't be a huge issue since the pin and tag were still in place. If anything, they'd charge me a portion and put a new serial number label on it. Sent it back on my dime. Once it got back I got a call from another guy and he told me they could no longer accept the return and refund me... wtf! He said they could keep it or ship it to me again but no money would be returned. Too much miscommunication and run around, shady tactics and tons of time/money wasted. Never again will I order from H3R. For $385 I expected way better quality. I actually just got a new extinguisher in wrinkle black from SafeCraft and it is NIIIIIIICCCCEEE. should have gotten this thing to begin with. Check out SafeCraft for some amazing quality!
Updated to respond to your reply:
You disagree with my account of what transpired but you basically just confirmed it all.... the extinguisher was "rendered unusable" by removing a damaged nameplate that you just admitted could be replaced! That the lady on the phone said could be replaced! ...just admit you never intended to refund the transaction, it's OK. I'm not even upset anymore. This SafeCraft unit is a work of art compared to your garbage piece. Even your nozzle and pressure gauge seem cheap as hell after holding a quality unit.
Response from H3R Performance, Inc.Nov 8, 2024
Benjamin, the vast majority of our TrustPilot reviews are 5 stars, so you can imagine our dismay to see yours - our first review under 4 stars. We disagree with your account of what transpired. We are known for our honesty and integrity and strive to be direct and clear in our communication. We do not employ “shady tactics” and our product quality is top-notch. Unlike the other extinguisher you mentioned, all of our extinguishers are UL-listed as required by law. UL nameplates are high quality and are individually serialized for traceability. As required by UL, they are designed to self-destruct if any attempt is made to remove them. There is a reason for this. An extinguisher without a nameplate makes it impossible to know what agent it contains, its rating, what types of fires it can extinguish, the year of manufacture, etc. Unfortunately, you appear to have misunderstood the person you spoke with. No H3R employee would advise you to remove the nameplate, nor would they suggest that a new nameplate could be reapplied. It cannot. Doing so would be a violation of UL requirements. We accept product returns within 30 days for any reason if the product is in new condition and we have a 6-year limited warranty that covers manufacturing defects. All product is inspected prior to shipping. If a damaged nameplate was missed, or if it was damaged in shipping and you brought that to our attention, we would have replaced the extinguisher. Instead, we received a product that you had rendered unusable. We covered the return shipping of the product to you. Regarding the non-H3R bracket that you used, we do not have direct experience with it. However, installations on the internet showing it attached to our extinguishers and the manufacturer’s statements on their website suggest that many others have used it without issues.
CU
customer
Fantastic support and quality product
Had some challenges due to user error and they were awesome helping me out. Product looks fantastic and I hope to never have to use it :)
Response from H3R Performance, Inc.Oct 11, 2024
Hi James! Thanks for the five-star review! We're always happy to help and appreciate your purchase. Don't forget to check out our Referral Program, your referrals get a discount and you'll get a cash payout for each referral purchase. Details on the website :)
RB
Ryan B.
Really good experience
The products are great , The customer service is outstanding . It's rare you get customer service like this nowadays. They read their emails the same day and reply within 24 hours and the product got to my door in less than 3 days good to see a United States Company still working with old school ethics. I would definitely recommend H3R ! 🏁
Response from H3R Performance, Inc.Oct 11, 2024
Thank you for this great review Ryan! We make it a priority to provide high quality products and superior customer service and we appreciate the recognition :) Don't forget to check out our Referral Program, your referrals get a discount and you'll get a cash payout for each referral purchase. Details on the website :)
MF
Matt F.
I had to use the H3R to put out a car that was on fire
Recently I was in the market for a fire extinguisher for my Jeep. It is a requirement on most Off Road trails. I did a quick web search and H3R Performance came up. I liked the fact that it would not make a mess when used so I decided to purchase the small Hal-Guard extinguisher. I mounted the extinguisher in my jeep and just two days later I was driving down the highway and notices smoke coming from an SUV on the side of the road. I pulled up in front of the smoking car and ran to it with my new H3R Hal Guard extinguisher. I pulled the pin and sprayed the extinguisher back and forth across the grill area of the SUV. The fire seemed to be out at this point because I did not see any more orange flames through the grill. I ran back to my Jeep and grabbed a rag and had the owner pop the hood. I used the rag to open the hood and gave the engine bay a quick sweep back and forth with the H3R Hal Guard. The fire was completely out and after a minute or so the smoke was gone. The owner thanked me and I got back on the road. I was very surprised on how well the HR3 worked and I ordered another one as soon as I got home. I contacted H3R customer service about where to get my spent Hal Guard refilled and they replied back with help with in 24 hours. This is a great product and worth every penny. I am a fan of this product and recommend it to everyone.
Response from H3R Performance, Inc.Aug 1, 2024
Matt, we are so happy you got your extinguisher just in time to help another motorist, you are a true hero! Thank you for being a loyal customer and we really appreciate you sharing your story, hopefully this will help others understand the importance of having an extinguisher in the car.
JA
James
Excellent product
Excellent product, fast shipping. User friendly website. Already a repeat customer.
Response from H3R Performance, Inc.Jul 12, 2024
Hello James! Thank you for the wonderful review, we appreciate the feedback and love hearing you are a repeat customer, that means a lot to us :) Don’t forget to check out our referral program, your friends will get a discount and you’ll get a cash payout for each purchase. Details on our website.
SG
Scotty G.
Excellent quality products
I purchased the MAXOUT extinguisher with the nylon mounting brackets, very happy with both the fit and finish . The mount has the quick release feature, while still holding the extinguisher rock solid . Purchased together it’s a high quality package deal !
Response from H3R Performance, Inc.Jul 8, 2024
Thank you for your feedback Scotty! We're thrilled to hear you are enjoying your MaxOut extinguisher and Extreme Duty bracket, quality and customer satisfaction are everything to us! Don’t forget to check out our referral program, sign up and your friends get a discount while you get a cash payout for every referral purchase, details on the website ;)
SH
shawn
Quality product, great support.
Quality product, great support.
Response from H3R Performance, Inc.Jul 3, 2024
Hello Shawn, thank you so much for the five-star review! Both product quality and customer satisfaction are extremely important to us so we appreciate this feedback. Make sure to check out our referral program, your friends can get a discount and you'll get a cash payout. Details on the website ;)
