Benjamin K.
Bought a $385 paper weight, never again for H3R
Bought a clean agent fire extinguisher ($385) to upgrade my current one to something nicer looking inside my car. I'm using a tek208 mount, which is rather tight fitting. It doesn't open up as much as other mount so accepting the bottle can be difficult if the extinguisher isn't as advertised. Knowing this, I called H3R before purchasing and verifying this wouldn't be an issue. Once I got the extinguisher, I could immediately tell the slight flare on the bottom was going to make this a challenge. The powdercoating at the bottom is also really poor quality and chipped off ever so slightly. Also, the serial label they use is that tamper-proof tear away junk that's perforated a hundred ways diagonally and it was already messed up and missing a few of the small tear off tabs. Nothing major, but definitely not in great condition for buying something new. After struggling to get the cylinder in the mount and further messing it up, I just went ahead and removed it. The only reason I bought the damn thing was to get a cleaner look and this raggedy label made it look like 💩 (this would later haunt me). I could never get it mounted cleanly like I wanted so I decided to return it. Again, I called to start the process and I explained the label was removed. The lady I spoke with told me it wouldn't be a huge issue since the pin and tag were still in place. If anything, they'd charge me a portion and put a new serial number label on it. Sent it back on my dime. Once it got back I got a call from another guy and he told me they could no longer accept the return and refund me... wtf! He said they could keep it or ship it to me again but no money would be returned. Too much miscommunication and run around, shady tactics and tons of time/money wasted. Never again will I order from H3R. For $385 I expected way better quality. I actually just got a new extinguisher in wrinkle black from SafeCraft and it is NIIIIIIICCCCEEE. should have gotten this thing to begin with. Check out SafeCraft for some amazing quality! Updated to respond to your reply: You disagree with my account of what transpired but you basically just confirmed it all.... the extinguisher was "rendered unusable" by removing a damaged nameplate that you just admitted could be replaced! That the lady on the phone said could be replaced! ...just admit you never intended to refund the transaction, it's OK. I'm not even upset anymore. This SafeCraft unit is a work of art compared to your garbage piece. Even your nozzle and pressure gauge seem cheap as hell after holding a quality unit.
Response from H3R Performance, Inc.Nov 8, 2024
Benjamin, the vast majority of our TrustPilot reviews are 5 stars, so you can imagine our dismay to see yours - our first review under 4 stars. We disagree with your account of what transpired. We are known for our honesty and integrity and strive to be direct and clear in our communication. We do not employ “shady tactics” and our product quality is top-notch. Unlike the other extinguisher you mentioned, all of our extinguishers are UL-listed as required by law. UL nameplates are high quality and are individually serialized for traceability. As required by UL, they are designed to self-destruct if any attempt is made to remove them. There is a reason for this. An extinguisher without a nameplate makes it impossible to know what agent it contains, its rating, what types of fires it can extinguish, the year of manufacture, etc. Unfortunately, you appear to have misunderstood the person you spoke with. No H3R employee would advise you to remove the nameplate, nor would they suggest that a new nameplate could be reapplied. It cannot. Doing so would be a violation of UL requirements. We accept product returns within 30 days for any reason if the product is in new condition and we have a 6-year limited warranty that covers manufacturing defects. All product is inspected prior to shipping. If a damaged nameplate was missed, or if it was damaged in shipping and you brought that to our attention, we would have replaced the extinguisher. Instead, we received a product that you had rendered unusable. We covered the return shipping of the product to you. Regarding the non-H3R bracket that you used, we do not have direct experience with it. However, installations on the internet showing it attached to our extinguishers and the manufacturer’s statements on their website suggest that many others have used it without issues.