Steve S.
Excellent Customer Service
I have purchased a few products from H3R and have found them to be of very high quality and a good addition to my Jeep Rubicon. I recently purchased the Wrangler Fire Extinguisher Mount that mounts on the rear of the roll-bar and was quite surprised by the shipping cost upon checkout of $31.98 for a very light package. I made a less than positive comment in a review regarding this issue and was quite surprised to be contacted by Chris (Senior VP) regarding my concern. He was extremely pleasant and expressed his surprise that customers were indeed being charged so much for a very small package. He apologized and promised to look into the issue further. Subsequently, he wrote back to advise that they have researched using other carriers and have found alternatives that will allow a more cost effective way to ship items for their customers. It was very refreshing that H3R responded to my concerns in a timely and professional manner, even going so far as to research how to make their customer experience more positive. They could have just written me off as a “one-off” upset customer but they went above and beyond to find out more details of my concern and DO something about it. This type of customer service sets them apart from other companies out here that don’t seem to care these days. Keep up the good work and much further success!
Response from H3R Performance, Inc.Nov 29, 2022
Steve, thank you for your kind words! Though we never charge a customer more than our actual shipping cost, your initial negative review made us question that cost. Our shipping cost for orders that included a fire extinguisher was acceptable. Our shipping cost for orders that included only mounts was much too high - as you pointed out. The addition of a USPS option and some packaging changes solved this problem. Thank you again for making us aware of this issue so that we could improve our offering!



