Gym SourceReviews of gymsource.com

Good price, great customer service

Had a small problem with initial setup. No reply at all from either your customer hot line or to an email sent. Finally got some help from the store we purchased the unit from. The problem was resolved quickly after that.

I had great customer service in-store, and my equipment was delivered within the week as scheduled. The only issue was that some minor equipment was on back order, and a second delivery had to be coordinated some weeks later. Nonetheless, the store has great equipment on display, and the customer service rep was very knowledgable, answered all my questions and made common-sense recommendations.

I bought a Schwinn spinning bike (as a floor model) from Gym Source after my son had done the same thing. I got a great deal on the bike - as to the details of the process, the purchase was simple and efficient, the store manager was thorough and the delivery was arranged to accommodate my schedule. When the bike arrived, (and it did so on schedule), placement, installation and setup went without a hitch, professionally overseen by a crew that had obviously done this many times before. All in all, it was a pleasure dealing with this company.

I recently moved my personal gym located in my house. The service team disassembled my equipment and reinstalled it in my new home. The team that laid the floor mats were professional and worked fast. The finished product was tight along the edges and under the doors. The team that assembled my equipment did a fantastic job. They cleaned and lubricated everything. Then they checked every piece of equipment to ensure it was working properly. A couple of weeks later, they delivered a Tuff Stuff Crunch Chair. This team was careful when they brought it into my house. They assembled it quickly, lubricated all points and tested it before they left. Brian from the Villanova PA store has been my sales rep for a number of years. He has helped me with gym layouts and equipment selection. He knows his stuff, but when he is stumped, he checks on it and gets back to me promptly. You pay a premium for the products they carry, but the service and support is well worth it.

The salespeople are very knowledgeable and incredibly helpful. I found them responsive to my calls and emails.

Sales person had lots of energy but was not familiar with the features. Was unable to produce a manual. Installed and screen non-functional. Had to call field service who simply re-seated a connector. Obviously intallers did not check out system functionality. This is not a cheap system and would have expected flawless installation.

We found the elliptical that we needed. The sales staff was cordial and knowledgeable. The delivery was fast, professional and courteous.