GyftReviews of gyft.com

I honestly wish I could give this company no stars. Customer service is horrible. I spoke to a representative namers Melissa through email over the last 12 days. I like to have stuff in writing, however I actually called and spoke to a Taylor today 4/25/19, and I asked for a manager, he told me Melissa was the highest person, upper management. So I ask again, there is nobody over Melissa? Taylor says no. Next I ask, Who is Melissa’s boss? Does Melissa own Gyft? He responds and says No. Here’s my issue. I received two gift cards through MoneyLion via reward points. I received those gift cards in February. I went to use them recently and found out that there was zero balance on one of them and the other the gift card is linked to someone else’s account. Gyft provides fulfillment for Money Lion. Melissa told me to contact EBay in regards to the cards and I did. EBay told me that the cards have been redeeemed the same day they were issued? However, EBay confirmed they were NOT redeemed by me nor my account. They could not tell me who redeemed them. I reach back out to Gyft at this time to explain to them what EBay told me. I must add that I provided Melissa with pictures to verify both accounts on money lion and EBay. So not only did I provide proof of reviving the cards, I provided proof of my purchasing history on Ebay. Melissa gave me the same automated response you would typically hear. They do not provide refunds and so forth and that I need to work it out through moneylion or eBay. My complaint with Gyft is specifically with customer service. Laziness shouldn’t be associated with customer service. I do it every single day. Melissa should’ve contacted MoneyLion herself after I reached out to Ebay and then had to reach back out to Gyft. Bottom line, after all information was put out there, it comes down to being an issue between Gyft and Money Lion. Has nothing to do with EBay so the fact that Taylor on the phone told me to contact Ebay again even after Melissa said it, just sends the image “we’re not responsible, I don’t care what the situation is, looks, sounds like, we don’t give refunds and could care less”. Nice message to send to customers Gyft. Fast forward to today, I was about to get Money Lion to expedite the issue.

Absolutely horrible customer service, uneducated about their own policies, and unable to even form coherent sentences. Took a “payment” from me for a Gift Card I never received or consented to payment for due to a 24 hold. Their own site assures you “You will not be charged if you cancel now”. Horseshit. Do yourself a favor, go to Amazon, Walmart, or Target. They are all better placed to get gift cards then this scam website .

LESS THAN 1 IS NOT AN OPTION HERE BUT SHOULD BE - if you let a merchant put money on this useless card - you lose your money forever if the merchant closes down or moves.....THIS IS A SCAM - NOT SURE WHO HAS MY MONEY BUT THIS IS THE RESPONSE FROM GYFT when I asked for my money off of the CARD. Kathy (Gyft) Jan 7, 10:59 AM PST Hello, Thanks for contacting Gyft! We apologize for any inconvenience. Unfortunately, we are not the merchant of record and did not receive payment from you. Since the gift card was purchased directly from the merchant and they have gone out of business, you will need to contact them for a refund on your purchase or see what other options are available to you. If you are unable to get ahold of them, please contact your financial institution for additional information on how to obtain a refund for your gift card purchase. Regards, Kathy USELESS AND A COMPLETE WASTE OF MY MONEY

Awful, awful, awful experience! Terrible customer service. Issue never resolved. No understandable explanation given . . . just run-around after run-around. It's not the $10 of mine that they kept but the principle of the thing and the fact that there is absolutely no customer service.

Zero customer support with this service. We have waited 72 hours for a simple fix. Still waiting.

I have spent three days trying to get set up with this company and had no luck. Wasted my time! Their support is atrocious. One support person didn't even understand what Gyft was all about...pretty pathetic.

No customer service number. It's been a month since I requested assistance via email to zero response (outside of that they received my request). The cards have been unable to use since May 2018. It's now July and still NO RESOLUTION! I would recommend NOT BUYING FROM THEM. It seems like they take your money and do not give the recipient the option of ever using the card and they just KEEP YOUR MONEY. Not happy with their service. I called their mobile/website support # of (877) 758-6242. They stated for months that they would send an email and that I needed to speak with "customer service instead of "customer support." They could not/would not give me a # to customer service and stated that they are not provided with phone #'s. What!!??

There is no phone number that you can call and actually speak to a human. They have never gotten back to me when I have submitted problems of redeeming my gyft cards. I will NEVER use them again Andy I have told my loved ones to please use amazon prime when they wish to send my a gift card. Works MUCH BETTER than this mess.