GunprimeReviews of gunprime.com

Sent the wrong gun and wont correct their error. Pretty simple dont do business with this company as you may end up with a gun you dont want and they wont accept return.

Made 2 purchases in a 3 week period. Both were short items.1st order was short a 19 round mag for my shotgun, they immediately shipped 1 out. 2nd order My case of 45 acp was short a150 rounds, and had 20 rounds of 22-250, and 20 rounds of 7.62x51mm. I don’t have any guns that shoot either caliber. They wanted me to ship back their 40 rounds, before shipped the 150 they shorted me, that I already paid for. I told them to keep 150 rds, and I would dispose of the 40 rds. Plenty of competition out there. Know who your doing business with. And read reviews before you hand out your hard earn cash.

Worst company I’ve ever seen in my life .will never buy from these Unprofessional liars again!!!!! said in an email they sold over 1 billion of the STR-9c 9mm pistols and that’s why it’s taken so long to ship. Finally got them to cancel my order after several lies over the phone saying they were going to ship that next day,do not trust these people they are scammers they grab your money and it takes forever to get it back! have filed a claim with my credit card hopefully it won’t take 2 to 3 months to get my money or refund . once again these people are scammer,unprofessional ,liars ,worst customer service ever seen online!!! Constantly tell you what you want to hear so they can keep your money and do nothing all day. People like this give online sales a bad name.

Ordered a bucket of .22 ammo last year. When I received it, the box was open and the bucket of ammo was open with ammo spilling out of the box. It looked like someone pried it open. The package hardly had any packing in it and barely enough tape to secure the box. When I contacted this company, I was told I would receive another bucket. After I received the new bucket, the owner emailed me and called me three times. He demanded I either send the new bucket back or pay for it. In hindsight, I should have told him no. If his employees made a mistake, he needs to train them better. Don't punish your customers!

Good price and fast shipping. Customer service deserves less than one star. Bought a S&W M&P9 Shield EZ from this company in March 2022. Per specs, it’s sold with two mags that hold 8 rounds. I received a defective mag that held only 7 rounds. After contacting customer service, I was told to put 7 in the defective mag at least 50 times to “work the spring in.” After putting seven rounds in the defective mag at least 150 times, I replied to customer service to suggest we FaceTime to resolve the matter. I’m ex military munitions systems/EOD. I mentioned that in my reply with a disclaimer stating that didn’t necessarily make me a gun expert. 🙄 I’m in my mid 50’s and have owned guns since I was 9 years old. I know a defective mag when I see one. I received no response to my offer to FaceTime and no response after several days had passed on a follow up email to let them know I would be posting honest reviews. Thankfully, S&W is moving their corporate headquarters to my hometown at the end of the year. Maybe I can work this out with them… I hope you have a better experience than I did.

They sent the wrong firearm, I paid for a 9mm PPS-43C but my FFL received a 7.62x25

Terrible customer service! Placed order on in stock item. After showing ready to ship for a week I finally got someone to answer the phone and he told me they cant find the gun. Must have sold it in the retail store. I place my order AFTER the retail store closed and it said ready to ship the next morning. They never called, never emailed. A week later and 13 phone calls I got someone to answer the phone. No Apology! They cancelled my order and are refunding my CC.

These clowns took my order 7 days ago and then send me an email no reason no explanation nothing just said we're canceling your order and your money is on his way back. Poor service to take your money and then out of the blue just cancel your order no reason or anyting I seriously would not order from them when there are so many other companies