GUNNAR OptiksReviews of gunnar.com

It took 1 month after ordering my glasses and I just received the shipping notification today. I'm not happy needless to say.

I ordered two pairs. Only one pair was shipped and finally without any update, the remaining order was cancelled. Why?

My left lens is incorrect. I sent my prescription with my order, and have reached out to both customer support and “warranty service”. Thus far no response!

Cheap glasses for way to much.

Horrible customer service; never received the glasses I ordered. It’s been a month and no glasses nor money back!!

I can not see through the glasses. Either I gave you the wrong spec or it was produced incorrectly. It should have been +2.50

1- Customer service doesn't respond. I've been waiting over 4 days, including follow-ups. 2- What's most disappointing is their upsell strategy, which makes me feel instantly dissatisfied with my purchase. After completing your order, they offer another pair at a 30% discount but mention that if you cancel your order, the second pair could also be canceled. Since I bought more than one pair at once, I would have purchased them separately to take advantage of the offer. This causes such intense buyer's remorse that it makes me hesitant to buy again, regardless of the product quality, which is debatable. As I'm writing this, they're offering some pairs (not mine, though) at up to a 70% discount. Edit: I would also like to add they use a fake 5-minutes timer on the checkout page to push the upsell even further when you complete the order. Except, the timer restarts when you refresh the page. I'm genuinely wondering: other than being ethically questionable, is this even legal? And before you answer me "it's not true", I recorded a video to prove it, just in case. All of this reflects my own personal opinion and experience. Please feel free to verify if what I'm saying is accurate and draw your own conclusion. UPDATE 19/08 (answer to Gunnar's response) Gunnar's response seems like a typical "corporate answer" that doesn't address the issues. 1. You don’t have any record of me contacting you because I used a different email to ask questions than the one I used for my purchase. 2. Saying "we run different promotions" doesn’t address the issue. Is it legal to have fake countdown timers that reset when you refresh the page? I have recorded proof of this. I’m not interested in the number of promotions you run; I care about the specific promotion I encountered, which I believe seems quite predatory. 3. I received the parcel today and am quite dissatisfied with the quality, leading me to think quality control isn't great. I ordered three pairs of the same model (only differing in lens tint: 35, 65, 90) and they’re all inconsistent. One pair has a temple that extends further, another has a temple overly rotated creating an asymmetric look, and the last one has unevenly screwed temples, making opening the frame feel inconsistent. Most customers wouldn't notice this as they typically order one pair or different models, but ordering three shows the inconsistency in quality. Again, these are my own experiences. I’m open to being proven wrong. Also, please don’t respond with the usual "if you have any problems, feel free to contact us." Instead, address my concerns publicly so everyone can form their own opinion. UPDATE 26/08 (Response to Gunnar's second reply): 1- The email with my other email account was never answered. First one I sent the 11th of august and I followed up the 14th. 2- This is incorrect. After completing the order, I was redirected to a page with a timer that reset every time I refreshed it. The order wasn’t "locked in" after reaching zero; refreshing the page simply reset the timer to five minutes. This seems like a typical "scarcity strategy" intended to pressure customers into increasing their order value. While this is understandable, I wonder if using a fake timer is legal or potentially a form of false advertising. I have video proof of this, leaving little doubt. How do you justify this? 3- The quality is very inconsistent. Living across the ocean, I’m reluctant to go through the return process and pay shipping costs because it's quite a hassle. There's too much friction for me to consider returning the item.

I had a very disappointing experience with my prescription glasses. Not only did they take an unusually long time to ship, but when they finally arrived, they had the wrong prescription. To make matters worse, when I reached out for support via email, I was referred to the non-prescription warranty, even though my order was clearly for prescription glasses. This added to the frustration and inconvenience, and I’m highly dissatisfied with the service I received.