GUNNAR OptiksReviews of gunnar.com

You want honest comments here you go. The coupon for the back to school was done incorrectly. It state ALL glasses site wide*. Now with the asterisk there are exceptions but you can not find them anywhere, so I started to choose products that came up when I selected the coupon, the interceptor 2 pair, and the $25 mystery box. When I applied the coupon it said it could not no problem be done. I tried talking to a customer rep online and they stated that these products were promotional items. I asked where did it say that say that these were not part of the deal and why did they pop up on page one, when you selected the coupon? No answer. I then sent an email to you customer service department, Kenny replied and stated that I was right, the asterisk should have been explained better and been easier to find. He did give me a coupon to use so I could still get my items, so I am to upset with him just with how the sale was done. Please in the future have a better explanation for asterisk items and do not include them when customers select the coupon. This made it very confusing, thank you. Got a reply and they said they changed the site to make it easier to find the products not available on the coupon and it still does not show up anywhere I could find. Also, the promotional item are still on the first page when you select the coupon, tell me how this is not confusing. I bought your products, but this is way to confusing to your customers trying to use this coupon, sorry if I am an honest person trying to help.

I paid for Route service but the tracking number received is not working.

Discovery was a little difficult, also I would have preferred the glasses I purchased be available in the Amber Max tint as opposed to just regular Amber.

You emailed me a 20% discount code when I signed up for your newsletter. Didn't mention any restrictions. When I applied code to my purchase, it would not accept. Therefore rating of 3.

First, I would like to say that the customer service is pretty good, I would like to thank Terry for his constant communication and care for my issues, mostly for dealing with me and my lack of understanding in certain parts of the process. The shopping experience was okay, I ordered a pair of glasses and, unknowingly, there were two in my cart. Instead of the cart saying "Hey, your price is double what you're expecting" you find out later when you're putting in your payment options. Granted, the two frames in the cart was my fault, but the price said $250 (which was the starting price of the frames I chose) regardless. Also, a little more clarity on how long an order takes to be shipped would be great. I'm thinking 7-10 business days, but in reality it could take up to three weeks for your order to be processed and ready for shipping. Upon writing this review, I have not received my glasses, so I can't really speak much on the product itself, but I'm expecting those to come in tomorrow, after nearly a month after ordering them.

You should base your free shipping offer on the subtotal of the order, not after applied promo codes and discounts. Cost me another 9$ because I used the welcome code for signing up for emails.

Too many emails. I’ve received more promotional emails from you than shipment emails. I’ll most likely return them based off your marketing tactics.

When using the website. I was annoyed by the filters. I tried to look for Rimless and SemiRimless and the result was zero. I selected just the Rimless and seperately the semiRimless. If you are going to have a filter like that and allow selectable filter options that are no combined or additive filters. Then the selection should change to force only one option instead of allowing multiple selection. Other than that, I love the Glasses. I had broke the frames of my previous set. These will be the second set in 13 years because they are durable.