GUNNAR OptiksGUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at [email protected].
GUNNAR Optiks (gunnar.com) has 5,012 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Tim
I hate being sent these things 4 times and asked to fill it out after already did.
Response from GUNNAR OptiksJul 30, 2019
Hi Tim, We apologize that you recieved an additional email after you have already sent a review. We will have our digital team review and determine what is causing this matter so it doesn't happen to others moving forward. Thank you for the review. We apologize for the inconvenience. Team GUNNAR
Vladimir Z.
Cheaply made items from low quality materials. Fast shipping
Response from GUNNAR OptiksJul 23, 2019
Hi Vladimir We’re sorry to hear that the frames are not up to your standards. Thank you for letting us know about this matter. We will have our development team look into the strength of the frames. It is our priority to ensure every customer is satisfied with their frames. Please contact us at [email protected] or 1-888-486-6270 to discuss if we can help you in any way. Thank you, Gunnar Customer Team
STEPHEN B.
Sent the wrong prescription. The glasses themselves are fine but I can't see anything but a blur past 1-2 feet.
Response from GUNNAR OptiksJul 22, 2019
Hello Stephen, Please accept our apologies for the inconvenience. Please contact me at 858-769-2513 at your earliest convenience so we can get this resolved. I have also left you a voicemail with my contact information. Sincerely, Danielle Ades
Joe S.
Service outside of the U.S. is poor. The website and product options are different, confusing and poorly presented. Purchase from America and be prepared for zero support with receiving your parcel from FedEx if you have customs charges to pay. My package was at the local FedEx depot for two weeks, who lied to me repeatedly! The box arrived smashed up as well. Nobody from Gunnar told me what was happening and I got absolutely no help in resolving the issue. :( I was then told someone from customer service would be in touch. That never happened (surprise). I deserve to have my delivery fees refunded at the very least.
Response from GUNNAR OptiksJul 25, 2019
Joe, We apologize for the lack of service that you have recieved. This does not match the service quality that we want to deliver to our customers. It was not our intention for your package to sit at FedEx for two weeks. We have refunded your international shipping fees that was charged at the time of purchase. If your glasses are damaged from the smashed packaging we would like to replace them. We apologize for this inconvenience and are sincerely sorry. Thank you, Team Gunnar
Steven S.
Bothlenses for my rx glasses were off, all the paper work said they knew what it was supposed to be but it's off anyway. Also they seriously harassed the crap outta me for a review. I wish I want to lenscrafters
Response from GUNNAR OptiksJul 22, 2019
Hello Steven, I am very sorry to hear that you are having issues with your lenses. Per our phone conversation you do have 4 months to either change your frame or lenses. We are also looking into your concern about the reviews process. Please feel free to reach me at 858-769-2513 if you have any further questions. Sincerely, Danielle Ades
T. R.
Placed order 6/6 for my daughter. Finally received glasses 7/5. They are someone else's glasses! The other person's personal information is in the box with the glasses. I sent an email within 30 minutes of receiving the item. I have not received a response yet! I tried waiting until someone contacted me this morning before leaving this review. I really love my glasses and talked my daughter into ordering a pair. She's extremely frustrated and needs new glasses to stop her headaches. I tried to give Gunnar a chance to respond and make this right before placing a review but the lack of response has me fuming. Order #232176
Response from GUNNAR OptiksJul 8, 2019
Mr./Mrs. Ramz, Please accept our apologies for the lack of response. Our aim is to answer every inquiry we get, and we will find out what happened here. Rest assured we will get you the right glasses, and we will be contacting you directly. Thank you, Team GUNNAR
Lorena R.
I see a blue reflection on my screen on black shapes. It's very distracting while working as I'm a graphic designer
Response from GUNNAR OptiksJun 28, 2019
Lorena—thanks for your note, and that’s a new one for us. Our glasses are made to block the blue light, so we need to help you here. Can you give us a call at 888.486.6270? Thanks, Team GUNNAR
Raul Jimenez J.
i love the glasses this is my second pair the first pair i am unable to get new lenses. You guys make getting a hold of you vary hard i try to call numbers provided and get voice mail i cant even get to any one. And none of your contact us info is even understandable after calling the numbers provided makes any sense for replacement lenses or even an easy to understand system to send in my old glasses for repair it dose not exist from what i understand.
Response from GUNNAR OptiksJul 9, 2019
Raul, We apologize for the issues you experienced, and thanks for letting us know. We're happy to help, and if you need us still, we will definitely take care of you. Team GUNNAR
