GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 493 reviews with 1 star · Clear filters

Rich R.
Feb 21, 2020
I never received the glasses???
I never received the glasses???
Response from GUNNAR OptiksFeb 21, 2020
Hello Rich, Sorry we'll have someone reach out to you about the status of your order. Thank you , Team GUNNAR
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Benjamin P I.
Feb 15, 2020
Terrible customer service
Terrible customer service. Glassess were specced incorrectly on the web page. I repeatedly emailed them trying to fix the problem and they repeatedly said they would. Each step of the way I could see them going forward incorrect and each time I would email and be assured it would be resolved. Once the wrong pair of glasses were shipped they wanted me to ship them back to them so they could adjust the lens. One of the worst companies in the world from both a customer service and competency standpoint.
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IAN J.
Feb 12, 2020
Hoping to save my eyes,
Ordered the glasses as the computer screen has been giving me headaches, shaky vision and even migraines. I received the glasses and was very excited to see if they would help. Well, they actually made things worse and gave me vertigo as they seem to have a slight magnification. I tried for three days and am very unhappy with my purchase. Maxwell at customer service did nothing for me when I asked to exchange the glasses for a different pair.
Response from GUNNAR OptiksFeb 12, 2020
Hello Ian, We are sorry to hear that you are not completely satisfied with your order. We will have someone from our customer support team reach out to you, so that we can resolve this issue with you quickly! Thank You, Team GUNNAR
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Travis J.
Feb 12, 2020
Received a different pair than I ordered
Received a different, cheaper, pair than what I ordered. Called and left a message with Gunnar and never heard back. Not recommending
Response from GUNNAR OptiksFeb 12, 2020
Hello Travis, We are sorry to hear that you are not completely satisfied with your order. We will have someone from our customer support team reach out to you, so that we can resolve this issue with you quickly! Thank You, Team GUNNAR
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Nicholas W.
Feb 10, 2020
These frames are the flimsiest piece of…
These frames are the flimsiest piece of metal I’ve ever seen on glasses. I feel like I was ripped off stay away!!
Response from GUNNAR OptiksFeb 11, 2020
Hello Nicholas, We are sorry to hear that you are not satisfied with the glasses. Although tough to hear we appreciate the feedback. We will have someone from our customer service team reach out to you. Thank You, Team GUNNAR
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S-Ann
Feb 7, 2020
GUNNAR made careless mistake with RX order
I got wraparound frames but the pupillary distance was not compensated for the curvature of the frame so I can only see through basically the part of the glasses within a cm of the bridge. It’s ridiculous that they can claim expertise and not have considered that they needed to correct the prescription for how the frame actually fits. Now I have to pay to return them under warranty. Also, they never responded to my emails and the customer service number for RX orders goes straight to voicemail and nobody returned my call. I had to select the option for non RX and they transferred me to someone who could actually help.
Response from GUNNAR OptiksFeb 7, 2020
Hello Shellie, We're sorry to hear that your experience was not what you expected and apologize you had trouble contacting us. We know our customers expect better and will take this feedback in order to improve. Someone from our RX department has personally reached out to you in order to resolve this issue as quickly as possible. Thank You, Team GUNNAR
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Patrick S.
Feb 1, 2020
Never got a tracking order
Never got a tracking order. Called to see where my package was at, went to voice mail. And have yet to get a call back after leaving a voice mail.
Response from GUNNAR OptiksFeb 3, 2020
Hello Patrick, We are sorry to hear that you were having trouble contacting us. This is not us and we will do better. We will have someone from our customer service team reach out to you to resolve this issue quickly. Thank You, Team GUNNAR
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Cody E.
Jan 26, 2020
The glasses didn't work for me
The glasses didn't work for me, want to return and refund. received an email from Gunnar, this was two weeks ago, haven't heard anything. I will need to issue an RMA so you can send us back the glasses for a refund. Thank You, Maxwell
Response from GUNNAR OptiksJan 27, 2020
Hello, We apologize for the delay in response and that this issue was not resolved quickly. That's not who we are and know our customers expect better. We will make sure to have someone get in contact with you right away to resolve this. Thank You, Team GUNNAR
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