Sarah
Wrong Item, Customer Support Not Reachable
I have purchased from Gunnar before with no issues. However, I ordered an item for a gift and when the receiver opened it, I was shipped the wrong item! Mistakes happen, so I called customer support 3 times and was sent to voicemail. I left a voicemail with my cellphone number and order number and was never reached out to. Additionally I emailed customer support to try and fix the issue and received no reply. I am still stuck without the right gift, and at a loss for what to do.
Response from GUNNAR OptiksApr 24, 2020
Hi Sarah, We absolutely understand the frustration you've had with receiving the wrong order and with reaching us! It is our understanding that one of our customer service team members reached out to you in order to get the correct pair of GUNNARs you purchased. We apologize for taking so long to help you fix your order and we hope to make it up to you by getting you the proper glasses quickly! Best, Team GUNNAR




