GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 493 reviews with 1 star · Clear filters

nick
Apr 30, 2020
customer service never responded
customer service never responded
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David M.
Apr 29, 2020
Bad customer support.
Bad customer support.
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Richard C.
Apr 28, 2020
Glasses arrived broken
Glasses arrived broken
Response from GUNNAR OptiksApr 29, 2020
Hi Richard, We're sorry about that, sometimes our glasses get damaged during the shipping process! We will have a customer service agent reach out to you so you can get another pair through our warranty process. Please be on the lookout for that email! Best, Team GUNNAR
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Sergey G.
Apr 26, 2020
Unfortunately I can`t use these…
Unfortunately I can`t use these glasses, because my eyes hurt when I use them
Response from GUNNAR OptiksApr 29, 2020
Hi Sergey, We're sorry you have had issues with our glasses, it is our understanding you spoke with a customer service representative and got them exchanged! We hope the new pair is more to your liking, and that you continue to rely on GUNNAR for all your glasses needs! Thank you, Team GUNNAR
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Vitaliy Z.
Apr 25, 2020
Very bad
Very bad russian shop - the told they will send you my order - 6 weeks i waited - they cheating me. Very bad your official store - your workers said that they dont sent glasses to russia - cheating me again. vwry bad delivery - Fedex, my order is in airport somewhere. and i dont know is glasses by MY presrcription, or you lab made a mistake. VERY VERY VERY bad service.. VER BAD.
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Premature survey R.
Apr 24, 2020
Send me a survey after the product gets…
Send me a survey after the product gets delivered. Not before. How I can say “how well did we do” I haven’t the slightest....
Response from GUNNAR OptiksApr 24, 2020
Hi Alex, We apologize for the premature email, it looks like your package is on its way! The estimated delivery date is Monday the 27th by 8:00 pm. We hope you enjoy our product once it arrives! Thank you, Team GUNNAR
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Jimmy C.
Apr 23, 2020
No response on your chat line
No response on your chat line
Response from GUNNAR OptiksApr 23, 2020
Hi Jimmy, We apologize for the lack of response on our chat feature! We have been working tirelessly to keep up with customer service requests and will strive to do better about maintaining an active chat. We do understand one of our customer service members has reached out to you via email to answer your inquiry. We hope to be able to answer any questions or concerns you may have! Thank you, Team GUNNAR
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Kevin C.
Apr 23, 2020
Disappointed.
Ordered on or about April 2nd. It appears that my order was lost? I had to inquire via email without getting satisfactory answers. Finally I called on Tuesday April 21st. Finally got an email stating that it is being shipped. It is now Thursday April 23rd. USPS Tracking number still shows that my item has not been picked up for shipment. If not picked up tomorrow I need to get a refund and go to the competition.
Response from GUNNAR OptiksApr 24, 2020
Hi Kevin, So sorry about the delay in getting back to you and for the issues with your order! We understand you spoke with Max about your glasses arriving on Monday the 27th. We appreciate your patience, and hope the quality of our product is up to your standards! Best, Team GUNNARS
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