GUNNAR OptiksReviews of gunnar.com

I liked the ability to look up glasses easily and make selections on frame color and lens darkness. I didn't like the sorting feature on the left hand side of the page. When selecting large frame glasses, the Intercept model was not included even though the measurements match those in the Large category. Also, There's no explanation of marketing lingo like Gunnar-Focus. What is that and how does it differ from natural-focus? If you're going to use terms like that for some kind of "razzle dazzle factor" at least give me the so-what so it can have some kind of meaning.

Made a big deal about getting a discount coupon, then after you go to buy they tell you it's not usable because can't stack :/ I came back to buy another pair because I liked how they function. The coupon would've been icing on the cake.

I love your glasses, i truly do. I decided to buy a pair of prescription glasses for the first time, but this would be my fourth pair. Its been 2 months already and still dont have a shipping tracking number.

It was hard to find the product I was looking for because there wasn't a way to filter out Kids glasses and it wasn't possible to sort by price or customer ratings or anything. Love the products, but the UI of the website could use improvement.

I ordered prescription glasses with the 65 amber tint. When i received them they were made with their 35 clear tint instead. I do own their clip on lens that is made with the amber tint to compare and it is obviously incorrect. Currently working with their support to bring awareness to the error. The "try on" function on the website does not work. Tried on a PC and android phone and it always results in a blank black screen. Edit: Despite the below response, this was confirmed to be an error on their part. I'll be willing to up my rating after I see how this is resolved. Update: I received the replacement glasses that they requested to be returned to be corrected. Absolutely nothing was changed. At this point I'm left to believe that Gunnar is incapable of getting prescription glasses right. Update 2: The customer support went above and beyond to make things right. After offering a sincere apology a new set of glasses was sent out on their expense. And now I have what was originally ordered. A bummer it took this long to get there, but I am pleased they didn't give up.

FIRST, Customer Service means EVERYTHING to me. I don't like to wait 5 days with numerous calls and emails to finally get a hold of someone. Holidays or not, it isn't right. Then to be told by the VERY person who I emailed 4 times and called and left 3 voice messages, to have them TELL ME to email them and not call them, tells me that they're not even checking THEIR emails - LOL! I'm sure the glasses will be fine and holiday deal was GREAT, but (again), CUSTOMER SERVICE (to me), means everything. When I received my glasses (after 10 days of my initial order) the color of the frames were wrong and they had to redo my glasses. I called and they apologized. I received my new order within 6 days after that (that was pretty quick). At least they were not rude to me and apologized for the poor customer service and incorrect frames they provided. I'm glad they quickly corrected the issue. So, this is why I gave them 3 stars because of that, instead of 1 star. NEXT TIME I ORDER, I'm sure they will do better.

The Gunnar blue light protection glasses have been a lifechanging purchase to protect my eyes and enhance my quality of life since I bought my first pair about 6 years ago. I could not be more of an avid customer of the brand. My recent experience buying my next pair was frustrating, because I opted out of the shipping protection in one screen, in the next screen I was opted back in, I went back in the checkout process to opt out again, but then I get my receipt and I still paid the $3 for shipping protection. Despite my best efforts to avoid this expense I still paid the money. It's not much, but it was frustrating. Please consider having the shipping protection option be 'opt-in' instead.

I could have ordered same glasses on Amazon for same price and got the next day. I have no idea in 2024 why it takes at least 8 days . Just not good service. should be explained at check out it could take forever to receive so buy product on Amazon. The reason I am so upset is I have 2 pair of their reading glasses that I bought at Bestbuy and they are the best glasses I have ever had. I was so excited to get the sunglass version that Best Buy was sold out of for my trip.