GUNNAR OptiksReviews of gunnar.com

The checkout process was not clean and I haven't received the product yet.

I've been a repeat customer and I've always been happy with my purchases. Most recent purchase came with glasses in poor quality and defective. For the first time contacting Gunnar's support, I reached out via email to their customer service just to be told bluntly "we do not cover return shipping" on defective product. I called them to better communicate the situation. I never got a hold of a representative through non-prescription team. Not once. Eventually, talked to a representative on prescription team about the issue. Sent me RMA with return label. Once return was delivered to their facility, I sent an email after 7 days asking about return status. No response. Called them, no answer on the non-prescription team. Again, talked prescription team and thankfully RMA is fulfilled. Tl;DR Received defective glasses. Customer service is extremely difficult to get a hold of, and are more or less reluctant to help you and stand behind their product. All in all, that was thoroughly painful customer service experience and a lot of time and money wasted. Going to shop around other competitive brands.

I called and also emailed multiple times to have my shipping address changed but never received a call or email back.

Shipping label was created 3 days ago and hasn't been shipped. Honestly Gunnar, you could have gotten a better review of you actually sent me my product before you sent me a survey. I've had Gunnar for years and really like them, but Jesus Chris how hard is it to take the box to postal receiving before you send me an email about tracking? Or atleast within 2 days after sending me that email. Quit being dumb in the Gunnar distribution department.

Trying to get ahold of customer service is impossible.

It’s taken almost 3 weeks for them to mail my glasses out. I ordered 3 weeks ago and my glasses still haven’t been sent to me. When I track they say the shipping label was created a week ago but it’s just been sitting wherever it was created

Its been 9 days, and tracking number shows its still sitting in California at Gunnar business and hasn't left yet :( when I purchased it said 3-5 days

My prior order (which I have the invoice showing Gunnar.com) is not on my account. It shows it was placed with the same email, and my login does still work; however, no orders are in my history. I searched ALL OVER the sight for something and only found it on the order confirm as "other things I might like" when I ordered an alternate product. I immediately tried to cancel or change the original order. Two emails, three chat attempts (during business hours), and two phone calls during business hours remain unanswered. This was all on 4/28 and 4/29 - it is now 5/7. Because of the lack of consideration for a response, I will now have to pay return shipping. I should be able to cancel / change an order when I catch something minutes after it was placed. Very disappointed in my current experience.