GUNNAR OptiksReviews of gunnar.com

Response from GUNNAR OptiksMay 16, 2020

Hi Jodie - Sorry it's taken a few days to get back to you. Unfortunately our customer service team is now working remotely and is also under staffed as a result of COVID-19. In the past we've been able to respond to our customers within 1 business day but now we're lucky if we can get back to them within 3-5. I'm glad you're enjoying your first pair of glasses and we definitely want you to get your second pair. I saw your email on our customer service portal and will follow up with you further through that in order to get you taken care of.

Response from GUNNAR OptiksMay 16, 2020

Hi Tyler - I've looked into your account and I'm not seeing that you were charge $179. I'm going to reach out to you through a private email so we can get this figured out.

Response from GUNNAR OptiksMay 22, 2020

Hi Diane, It looks like you have been working with Samantha to get those exchanged for you! As I'm sure you now know we have been experiencing delays in customer service due to adherence to COVID guidelines as well as a large increase in demand for blue light glasses. We apologize for these delays and we hope you get your new pair soon! Best, Team GUNNAR

Response from GUNNAR OptiksMay 22, 2020

Hi Cody, Thank you for reaching out to us! Our warehouse is working under CDC guidelines due to Covid-19 outbreak which along with an increase in demand for blue light glasses has led to these delays. It looks like you've already contacted our customer support email and spoken to Carla, we hope to be able assist you through your return process! Thank you, Team GUNNAR

Response from GUNNAR OptiksMay 22, 2020

Hi Sheryl, We're sorry for the issues you've had contacting us! We will have a team member reach out to you to follow up on your order. Best, Team GUNNAR

Response from GUNNAR OptiksMay 22, 2020

Hi Adam, Our apologies for the delays you've experienced. Due to COVID guidelines and an increased demand for blue light glasses our warehouse and customer service teams have been experiencing delays. We can get those returned for a full refund at no additional cost to yourself. We will be reaching out to you to get this started. Thank you, Team GUNNAR

Response from GUNNAR OptiksMay 22, 2020

Hi Robert, Our sincere apologies for the trouble you've had with our lab. Due to the large increase in demand for blue light blocking glasses stemming from a majority of the population finding themselves stuck indoors our lab has been flooded with orders. We look to get all orders out in a timely manner, and we obviously were not able to do so for yours, and for that we apologize. It looks like you received your prescription GUNNARs on May 13th, and we hope the quality was worth the wait! If you have any issues or questions please reach out to [email protected] and we will be happy to assist you. Thank you, Team GUNNAR