GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

Showing 493 reviews with 1 star · Clear filters

Katelyn S.
Jun 6, 2020
Expected delivery was Thursday...
Expected delivery was Thursday... today is Saturday. I paid extra for expedited shipping and now I regret that. Will they be here today? Probably not. I understand there’s a pandemic, but don’t give me live updates saying it’s going to be here today (Thursday) by 8p and not show up.
Response from GUNNAR OptiksJun 8, 2020
Hi Katelyn, It looks like your order was placed and shipped on June 1st, and it was definitely sent out using expedited shipping! USPS has occasionally been having delays with everything going on, and we apologize on their behalf for your issues. If you are still having problems with your shipment after contacting USPS please reach out to our customer support at: [email protected] and we can help you out! Thank you, Team GUNNAR
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Taylor W.
Jun 3, 2020
I have yet to receive my glasses
I have yet to receive my glasses. Horrendous customer service. First I am sent the wrong glasses in the “correct” box. Then my return request is not processed so I have to follow up a week later. The day I receive the return shipping label I send out the glasses for exchange and it is received the next day by Gunnar. I follow up 9 days later to question the status. I am told they would be sent the same day or the following day and would be sent using the priority shipping I paid for. It has now been two weeks and I still do not have my glasses. This is insanity. Lastly, I have reached out to Ben Greenfield as well since he is the one who recommended your company to me.
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Kevin A.
Jun 1, 2020
I dont have my glasses and you say my…
I dont have my glasses and you say my order is fulfilled. Never buy from gunnar
Response from GUNNAR OptiksJun 8, 2020
Hi Kevin, If USPS lost your order mid-transit we can still assist you! A member of our Customer Support Team will be contacting you to get another pair sent out to you! Thank you, Team GUNNAR
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Kyle T.
May 31, 2020
Unresponsive customer service
Unresponsive customer service
Response from GUNNAR OptiksJun 8, 2020
Hi Kyle, Our apologies for the issues you've had contacting customer service! We have been experiencing delays in response time due to us adhering to COVCID guidelines as well as a large increase in demand/questions during quarantine. It looks like you were contacted by one of our Customer Service Team Members, Samantha, who assisted you in your return! Please let us know if you have additional feedback or have questions about the return process! Thank you, Team GUNNAR
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Chris L.
May 28, 2020
I want to give a better rating
I want to give a better rating, but I can't since i haven't received my glasses yet, 1 star is the highest I'll go. My biggest issue is my purchase confirmation email shows a tracking number, but no shipping company, and the link to click for tracking doesn't work. I also attempted to contact Gunnar that went straight to someone's voicemail and haven't heard back since I made the call 2 days ago...
Response from GUNNAR OptiksJun 8, 2020
Hi Chris, It looks like you were in communication with Caroline about this issue. It looks like we did not receive a full address for this order, but that it was corrected and shipped out recently! Our apologies for the issues you've had contacting us, we have been heavily impacted by delays stemming from COVID and a rise in demand for blue light glasses. If you have additional questions the fastest way to contact us again would be to reach out to Caroline by responding to the email she sent! Thank you, Team GUNNAR
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Simranjit S.
May 25, 2020
Shipped of the wrong eye power glass…
Shipped of the wrong eye power glass without approval. Now wouldn't even reply back to the email.
Response from GUNNAR OptiksJun 8, 2020
Hi Simranjit, Our apologies for the confusion! We do not have any record of you contacting our customer support email, but this is probably a system error on our end. We will have a customer support representative reach out to you immediately to help resolve this situation! Thank you, Team GUNNAR
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Jimmy
May 20, 2020
Customer Support is terrible
My glasses took forever to ship out, and their customer support is practically non-existent. I am still waiting for a response and cancellation request after 2+ weeks? what a joke!
Response from GUNNAR OptiksJun 8, 2020
Hi James, Our apologies about the issues you had contacting our Customer Service department! Due to COVID guidelines and a large increase in demand for blue light glasses there was a sizable delay in response time. We will have a team member reach out to you to see if you are interested in a return! Thank you, Team GUNNAR
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Elizabeth B.
May 20, 2020
I ordered 2 pairs of glasses and only…
I ordered 2 pairs of glasses and only received one pair. I have called and left a voicemail and sent an email regarding my issue and have not heard back. Please let me know if you can help me get my other pair of Large kids amber non prescription glasses that were not sent to me.
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