Thomas S.
Awful CS and defective products
Got defective glasses and at first I was told I had to pay shipping but they would allow me to have an RMA to ship them back. It was expected to ship them on my own pocket for a 14 day turn around. I complained online and finally was offered a paid return label and then was sent nothing. Smh. I bought another pair of glasses in the meantime. Avoid this place at all cost. The frames feel super cheap as well. The home try on from Warby Parker had sooo much better quality products and went with them. Still stuck with these crappy, defective gunnars though.
Response from GUNNAR OptiksJul 7, 2020
Hi Thomas, I'm sorry you've had this poor experience with us! I see that we offered a free replacement and free shipping return label. However, when we mentioned that you would need to send your glasses back first, before we sent the replacement, we did not hear back from you until this review. I am reaching out to you now by email to see how we can resolve this for you and provide you with a better experience. Please be sure to check your inbox. Thank you so much for your understanding!