GUNNAR OptiksGUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at [email protected].
GUNNAR Optiks (gunnar.com) has 5,012 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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John
Order was lost in the mail. Contacted their customer support and got no response.
Response from GUNNAR OptiksAug 11, 2020
Hey John, Our apologies about the delay in response from customer service! We will be sending you a new pair, it will be going out tomorrow! Thank you, Team GUNNAR
Kyle B.
I still have no received my refund
Response from GUNNAR OptiksAug 11, 2020
Hey Kyle, Sorry about the delay! We will make sure to get your return approved for you ASAP! Thank you, Team GUNNAR
john H.
I meant to give it a five star but one star selection kicked it accidentally!
Response from GUNNAR OptiksAug 11, 2020
Hey John, Are you saying your pair was damaged? We can get you a replacement if you would like! All you have to do is fill out this form and follow the instructions you will be emailed once you press submit! https://gunnar.com/product-registration/ Thank you, Team GUNNAR
MATT
When I wore the glasses co-workers said my eyes glowed like a demon due to the glare. I called the warranty department and they said it was a manufacturing defect and they could send me a new pair. (I was thrilled) ...Until I was told it would be two business weeks and that I'd have to ship them at my cost, making expensive glasses even more expensive. I think Jake knew it was a horrible customer service experience, but put on a good face. I decided to get a pair from Amazon that doesn't look AS nice but people can see my eyes for nearly the same price to ship the others back and I got them in two days. My understanding is they were backed on shark tank, well buy these glasses and the sharks will take your money and take it again for a defective product.
David M.
customer service, product over priced.
Response from GUNNAR OptiksJul 14, 2020
Hi David, Thanks for your feedback and I'm sorry to hear that you had a negative experience with us! I've reviewed our conversations with you and it sounds like all issues were resolved and that you hadn't requested any further assistance. Is there anything else we can help you with? If so, please contact [email protected]. Thanks again for your business and enjoy the rest of your day!
Avalers
horrible experience with this company. I have returned them since they were too big for my face, since it doesn't show the measurements online. I returned more than a month ago and I haven't received the refund yet. I do not recommend that you buy anything from this company. The support is very slow in answering my comments.
Response from GUNNAR OptiksJul 10, 2020
Hi Valentina, I'm sorry that you felt we were slow in responding to your emails. We have been busy and go in the order received, so I apologize if that seemed like we were delaying your refund. I just emailed you and let you know that we have resolved your request. I hope that will bring you some peace of mind. We value your business and hope you will rethink your opinion of us. Enjoy your weekend and thank you for choosing Gunnar!
Pradeep E.
I did not like the quality and the style. I recommend to potential buyers to try them on physically and buy them if you like them.
Response from GUNNAR OptiksJul 7, 2020
Hi Pradeep, Thanks for your honest feedback and I'm sorry that the glasses didn't work out for you! It can be difficult when buying glasses online to know if they are going to be the right style, and that is why we offer a 30 day return policy, in case you aren't satisfied. I have just sent you an email to see how we can resolve this for you. Have a wonderful day and thanks for your business!
Debbie S.
I returned two pairs as I was not happy with the product. There is no customer service and very non-responsive. It has almost been 30 days since I obtained the RA# and proof of delivery. I have had no response to my emails or phone calls. I would not recommend this company.
Response from GUNNAR OptiksJul 7, 2020
Hi Debbie, I apologize for the delay in getting back to you, and I completely understand how frustrating that is! One of our team members has just emailed you with more details and to let you know that we've resolved the issue. We really appreciate your understanding and patience! Thanks for choosing GUNNAR and have a wonderful day!
